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The Toyota way in services: the case of lean product development

Liker, Jeffrey K. - ; Morgan, James M. - ;

Toyota's Production System (TPS) is based on "lean" principles including a focus on the customer, continual improvement and quality through waste reduction, and tightly integrated upsteam and downstream processes as part of a lean value chain. Most manufacturing companies have adopted some type of "lean initiative" and the lean movement has gone beyond the shop floor to white-collar offices and is even spreading to service industries. Unfortunately, most of these efforts represent limited, piecemeal approaches - quick fixes to reduce lead time and costs to increase quality - that almost never crate a true learning culture. We outline and illustrate the management principles of TPS that can be applied beyond manufacturing to any technical or service process. It is a true systems approach that effectively integrates people, processes, and technology - one that must be adopted as a continual, comprehensive and coordinated effort for change and learning across the organization.Printed


Ketersediaan

Call NumberLocationAvailable
PSB lt.dasar - Pascasarjana1
Penerbit: Academy of Management
Edisi-
SubjekProduct development
Automobile industry
Integration
Organizational learning
Management styles
studies
ISBN/ISSN15589080
Klasifikasi-
Deskripsi Fisik-
Info Detail Spesifik-
Other Version/RelatedTidak tersedia versi lain
Lampiran BerkasTidak Ada Data

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