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the Toyota way in services: the case of lean product development
Toyota's Production System (TPS) is based on "lean" principles including a focus on the customer, continual improvement and quality through waste reduction, and tightly integrated upsteam and downstream processes as part of a lean value chain. Most manufacturing companies have adopted some type of "lean initiative" and the lean movement has gone beyond the shop floor to white-collar offices and is even spreading to service industries. Unfortunately, most of these efforts represent limited, piecemeal approaches - quick fixes to reduce lead time and costs to increase quality - that almost never crate a true learning culture. We outline and illustrate the management principles of TPS that can be applied beyond manufacturing to any technical or service process. It is a true systems approach that effectively integrates people, processes, and technology - one that must be adopted as a continual, comprehensive and coordinated effort for change and learning across the organization.Printed
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| AMP2002 | PSB lt.dasar - Pascasarjana | 1 |
| Penerbit | Briarcliff Manor, NY: Academy of Management 2006 |
|---|---|
| Edisi | Vol. 20, No. 2, May, 2006 |
| Subjek | Product development Organizational learning Standardization Kaizen Continuous improvement lean principles customer-defined value chief engineer system jidoka Toyota Production System (TPS) |
| ISBN/ISSN | 15589080 |
| Klasifikasi | NONE |
| Deskripsi Fisik | 16 p. |
| Info Detail Spesifik | Academy of Management Perspectives |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas |