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Sticks and stones: language, face, and online dispute resolution

Brett, Jeanne M. - ; Olekalns, Mara - ; Friedman, Ray - ; Goates, Nathan - ; Anderson, Cameron - ; Lisco, Cara Cherry - ;

Hypotheses derived from face theory predict that the words people use in online dispute resolution affect the likelihood of settlement. In an event history model, text data from 386 disputes between eBay buyers and sellers indicated a higher likelihood of settlement when face was affirmed by provision of a causal account and a lower likelihood of settlement when face was attacked by expression of negative emotions or making commands. These aspects of language and emotion accounted for settlement likelihood even when we controlled for structural aspects of disputes, such as negative feedback filings and the filer's role as buyer or seller.Printed Journal

Ketersediaan

Call Number	Location	Available
	PSB lt.dasar - Pascasarjana	1

Penerbit	: Academy of Management
Edisi	-
Subjek	Negotiation Electronic commerce Conflict management Reconciliation mediation Defense Sociolinguistics Verbal self Electronic mail messages Speech & gesture
ISBN/ISSN	14273
Klasifikasi	-
Deskripsi Fisik	-
Info Detail Spesifik	-
Other Version/Related	Tidak tersedia versi lain
Lampiran Berkas	Tidak Ada Data