Gaya APA

Hennig-Thurau, Thorsten, Groth, Markus, Paul, Michael, Gremler,Gremler, Dwayne D.. (). Are All smiles created equal? how emotional contagion and emotional labor affect service relationships . : American Marketing Association.

Gaya Chicago

Hennig-Thurau, Thorsten, Groth, Markus, Paul, Michael, Gremler,Gremler, Dwayne D.. Are All smiles created equal? how emotional contagion and emotional labor affect service relationships. : American Marketing Association, . Text.

Gaya MLA

Hennig-Thurau, Thorsten, Groth, Markus, Paul, Michael, Gremler,Gremler, Dwayne D.. Are All smiles created equal? how emotional contagion and emotional labor affect service relationships. : American Marketing Association, . Text.

Gaya Turabian

Hennig-Thurau, Thorsten, Groth, Markus, Paul, Michael, Gremler,Gremler, Dwayne D.. Are All smiles created equal? how emotional contagion and emotional labor affect service relationships. : American Marketing Association, . Print.