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High-performance human resource practices, citizenship behavior, and organizational performance: a relational perspective

Taking a relational perspective on the employment relationship, we examined processes (mediation and moderation) linking high-performance human resource practices and productivity and turnover, two indicators of organizational performance. Multilevel analysis of data from hotels in the People's Republic of China revealed that service-oriented organizational citizenship behavior (OCB) partially mediated the relationships between high-performance human resource practices and both performance indicators. Unemployment rate moderated the service-oriented OCB--turnover relationship, and business strategy (service quality) moderated the service-oriented OCB--productivity relationship..Printed Journal

Ketersediaan

Call NumberLocationAvailable
PSB lt.dasar - Pascasarjana1
Penerbit The Academy of Management.,
Edisi -
Subjek Personnel Management
Industrial management
Organizational behavior
Organizational structure
Industrial productivity
Labor productivity
ISBN/ISSN 14273
Klasifikasi -
Deskripsi Fisik -
Info Detail Spesifik -
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