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Faktor yang mempengaruhi kualitas pelayanan pegawai pemerintah daerah penerima otonomi award di Jawa Timur

This Research investigates on how the internal factors of the staff influences their services. Those internal factors include socio-economic status, mores believed, work climate, working motivation, entrepreneurship, commitment, and the degree of empowerfulness. More over this study aims at finding the relationships among the factors and their influences on the quality of services. By using analyzer statistics, that is SEM (Structural Equation Modelling), this research is succesful to answer the proposed research problems: (1) the socioeconomic status influences the level of empowerfulness, commitment, and quality of services of the staffs; (2) the values believed affects entrepreneurship; (3) work place influences working motivation; (4) work place influences the degree of empowerfulness of the staffs; (5) working motivation influences the commitment; (6) commitment influences the quality of the service; (7) the degree of empowerfulness influences the quality of the services of the staffs. Besides, this research also discovers the existance of the intervening variables; they are: (1) degree of empowerfulness influences working motivation; (2) degree of empowerfulness influences entrepreneurship; (3) degree of empowerfulness influences commitment of the staffs.Printed Journal

Ketersediaan

Call NumberLocationAvailable
PSB lt.dasar - Pascasarjana1
Penerbit Lembaga Manajemen Fakultas Ekonomi Universitas Indonesia.,
Edisi -
Subjek Entrepreneurship
Commitment
Values
Public service
Work Motivation
Staff empowering
Work climate
Mores
Social economic status
ISBN/ISSN 3029859
Klasifikasi -
Deskripsi Fisik -
Info Detail Spesifik -
Other Version/Related Tidak tersedia versi lain
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