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Tjan, Anthony K., Harrington, Richard J.. (). Transforming strategy one customer at a time . : Harvard Business School.

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Tjan, Anthony K., Harrington, Richard J.. Transforming strategy one customer at a time. : Harvard Business School, . Text.

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Tjan, Anthony K., Harrington, Richard J.. Transforming strategy one customer at a time. : Harvard Business School, . Text.

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Tjan, Anthony K., Harrington, Richard J.. Transforming strategy one customer at a time. : Harvard Business School, . Print.