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Carrying too heavy a load? the communication and miscommunication of emotion by email

Despite advice to avoid doing so, email senders intentionally and unintentionally communicate emotion. Email characteristics make miscommunication likely, and I argue that receivers often misinterpret work emails as more emotionally negative or neutral than intended. Drawing on the computer-mediated and nonverbal communication, emotion, and perception literature, I introduce a theoretical framework describing what factors make miscommunication most likely, how emotional miscommunication affects organizations, and how employees can improve the accuracy of emotional communication in emails..Printed Journal

Ketersediaan

Call NumberLocationAvailable
PSB lt.dasar - Pascasarjana1
Penerbit The Academy of Management.,
Edisi -
Subjek Communication
Organizational behavior
Emotions
studies
Electronic mail systems
ISBN/ISSN 3637425
Klasifikasi -
Deskripsi Fisik -
Info Detail Spesifik -
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