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The Four things a service business must get right
As the world's major economies have matured, they have become dominated by service-focused businesses. But many of the management tools and techniques that service managers use were designed to tackle the challenges of product companies. Are these sufficient, or do we need new ones? Any of these four elements - the offering or its funding mechanism, the employee management system or the customer management system - can be the undoing of a service business. This article outlines an approach for crafting a profitable service business based on these four critical elements (collectively called the service model). Developed as a core teaching module at Harvard Business School, this approach recognizes the differences between service businesses and product businesses..Printed Journal
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| PSB lt.dasar - Pascasarjana | 1 |
| Penerbit | : Harvard Business School |
|---|---|
| Edisi | - |
| Subjek | Strategic planning Service industries Customer services Performance Management Business models Funding |
| ISBN/ISSN | 178012 |
| Klasifikasi | - |
| Deskripsi Fisik | - |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |