Gaya APA

Palmatier, Robert W., Steenkamp, Jan-Benedict E.M., Fang, Eric. (). Effect of service transition strategies on firm value . : American Marketing Association.

Gaya Chicago

Palmatier, Robert W., Steenkamp, Jan-Benedict E.M., Fang, Eric. Effect of service transition strategies on firm value. : American Marketing Association, . Text.

Gaya MLA

Palmatier, Robert W., Steenkamp, Jan-Benedict E.M., Fang, Eric. Effect of service transition strategies on firm value. : American Marketing Association, . Text.

Gaya Turabian

Palmatier, Robert W., Steenkamp, Jan-Benedict E.M., Fang, Eric. Effect of service transition strategies on firm value. : American Marketing Association, . Print.