No image available for this title

Text

Repairingrelationship onflict: how violation types and culture influence the effectiveness of restoration rituals

Building on Goffman's (1967) notion of interaction rituals, we propose a process and a causal model and several propositions about effective relationship restoration behavior following relationship conflict. We conceptualize relationship restoration as a ritualistic process triggered by a violation. We identify two types of relationship violations and show how they are linked to different restoration processes. We also argue that culture governs restoration rituals for different violations. Therefore, effective relationship restoration results from an interaction of the disputants' cultures, the violation type, and type of restoration mechanism offered..Printed journal

Ketersediaan

Call NumberLocationAvailable
PSB lt.dasar - Pascasarjana1
Penerbit Academy of Management.,
Edisi -
Subjek Organizational behavior
Organization theory
studies
Professional relationships
ISBN/ISSN 3637425
Klasifikasi -
Deskripsi Fisik -
Info Detail Spesifik -
Other Version/Related Tidak tersedia versi lain
Lampiran Berkas Tidak Ada Data