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Trust repair after an organization-level failure
We propose a systemic, multi-level framework for understanding trust repair at the organizational level. Drawing on systems theory, we theorize how each component of an organization's system shapes employees' perceptions of an organization's trustworthiness, and can contribute to failures and effective trust repair. We distinguish the framework from prior work grounded in dyadic assumptions, and propose underlying principles and a four-stage process for organizational trust repair. The implications for research and practice are explored..Printed journal
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| PSB lt.dasar - Pascasarjana | 1 |
| Penerbit | : Academy of Management |
|---|---|
| Edisi | - |
| Subjek | Statistical analysis Organization theory studies Professional relationships |
| ISBN/ISSN | 3637425 |
| Klasifikasi | - |
| Deskripsi Fisik | - |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |