Gaya APA

John, George, Chen, Xinlei, Hays, Julie M., Hill, Arthur V., Geurs, Susan E.. (). Learning from a service guarantee quasi experiment . : American Marketing Association.

Gaya Chicago

John, George, Chen, Xinlei, Hays, Julie M., Hill, Arthur V., Geurs, Susan E.. Learning from a service guarantee quasi experiment. : American Marketing Association, . Text.

Gaya MLA

John, George, Chen, Xinlei, Hays, Julie M., Hill, Arthur V., Geurs, Susan E.. Learning from a service guarantee quasi experiment. : American Marketing Association, . Text.

Gaya Turabian

John, George, Chen, Xinlei, Hays, Julie M., Hill, Arthur V., Geurs, Susan E.. Learning from a service guarantee quasi experiment. : American Marketing Association, . Print.