Gaya APA
Hennig-Thurau, Thorsten, Groth, Markus, Walsh, Gianfranco. ().
Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy .
:
Academy of Management.
Gaya Chicago
Hennig-Thurau, Thorsten, Groth, Markus, Walsh, Gianfranco.
Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy.
:
Academy of Management,
.
Text.
Gaya MLA
Hennig-Thurau, Thorsten, Groth, Markus, Walsh, Gianfranco.
Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy.
:
Academy of Management,
.
Text.
Gaya Turabian
Hennig-Thurau, Thorsten, Groth, Markus, Walsh, Gianfranco.
Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy.
:
Academy of Management,
.
Print.