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Modeling Heterogenity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at Customer and Firms Levels
this study examines the relationship between customer satisfaction, loyalty intention, and shareholder value at the firm and individual customer levels..Printed Journal
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| JMR5301 | PSB lt.dasar - Pascasarjana | 1 |
| Penerbit | : American Marketing Association |
|---|---|
| Edisi | - |
| Subjek | Loyalty Intention Satisfaction shareholder value |
| ISBN/ISSN | 222429 |
| Klasifikasi | - |
| Deskripsi Fisik | - |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |