Gaya APA
Smith, Amy K., Bolton, Ruth N. Wagner, Janet. ().
A model of customer satisfaction with service encounters involving failure and recovery .
:
.
Gaya Chicago
Smith, Amy K., Bolton, Ruth N. Wagner, Janet.
A model of customer satisfaction with service encounters involving failure and recovery.
:
,
.
Text.
Gaya MLA
Smith, Amy K., Bolton, Ruth N. Wagner, Janet.
A model of customer satisfaction with service encounters involving failure and recovery.
:
,
.
Text.
Gaya Turabian
Smith, Amy K., Bolton, Ruth N. Wagner, Janet.
A model of customer satisfaction with service encounters involving failure and recovery.
:
,
.
Print.