Gaya APA

Cespedes, Frank V., Nunes, Paul F.. (2005). The Customer has escaped . : Harvard Business School.

Gaya Chicago

Cespedes, Frank V., Nunes, Paul F.. The Customer has escaped. : Harvard Business School, 2005. Text.

Gaya MLA

Cespedes, Frank V., Nunes, Paul F.. The Customer has escaped. : Harvard Business School, 2005. Text.

Gaya Turabian

Cespedes, Frank V., Nunes, Paul F.. The Customer has escaped. : Harvard Business School, 2005. Print.