Gaya APA

Fornell, Claes, Anderson, Eugene W., Mazvancheryl, Sanal K.. (). Customer satisfaction and shareholder value . : American Marketing Association.

Gaya Chicago

Fornell, Claes, Anderson, Eugene W., Mazvancheryl, Sanal K.. Customer satisfaction and shareholder value. : American Marketing Association, . Text.

Gaya MLA

Fornell, Claes, Anderson, Eugene W., Mazvancheryl, Sanal K.. Customer satisfaction and shareholder value. : American Marketing Association, . Text.

Gaya Turabian

Fornell, Claes, Anderson, Eugene W., Mazvancheryl, Sanal K.. Customer satisfaction and shareholder value. : American Marketing Association, . Print.