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Analisis Pengaruh Online Convenience Terhadap Customer Satisfaction Dan Electronic Word of Mouth: Studi Kasus Pada Sociolla
his study aims to explore which variabel of online convenience perception predicts satisfaction, behavioral intention, and electronic word-of-mouth (e-WOM). The sample used in this study is the population of Indonesia in the age range 19 - 39 years who dominates online shopping activities. Using purposive sampling method, a data of 404 respondents is analyzed with Partial Least Sqyares - Structural Equation Modelling (PLS-SEM). The result shows that possesion convenience is the most prominent factor of online convenience perception. Moreover, satisfaction significantly enhances behavioral intention of future repurchase. A satisfied online consumer also encouraged to participate in electronic word-of-mouth (e-WOM).Ada Tabel
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 12551 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok: Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Indonesia 2020 |
|---|---|
| Edisi | - |
| Subjek | of mouth Behavioral intention Satisfaction Online Convenience Electronic Word Online retail |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | xiii, 159 p. ; diagr. ; 30 cm |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |