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Hubungan Kepribadian, Kongruitas, dan Kepuasan Merek Terhadap Loyalitas Kedai Kopi
Coffee has a chain effect in creating jobs that have an impact on the national economy. This can be seen from the number of coffee shops in Indonesia which continues to increase, both local brands and international brands. Thus, a new strategy is needed to make the coffee shop, especially local brands, so that they can survive during a very competitive coffee industry so that consumers can be loyal to certain brands and make the life of the coffee shop even longer. Therefore, this study aims to determine the factors that influence consumer loyalty behaviour through brand personality traits, congruity, and customer satisfaction in the local coffee shop. The sample was 328 respondents with criteria aged 18 years to 40 years and had visited one of the local coffee shops (Djournal Coffee, Crematology, Filosofi Kopi, Kopi Kalyan, Anomali, One Fifteenth, dan Tanamera) at least 3 times in 6 months since the research questionnaire was distributed, and analyzed using Structural Equation Modeling. The empirical results, in this study a statistical test showed that consumers used their personality to select the brand coffee shops that match with the concept itself.Ada Tabel
Ketersediaan
| Call Number | Location | Available |
|---|---|---|
| 12615 | PSB lt.2 - Karya Akhir | 1 |
| Penerbit | Depok Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Indonesia., 2021 |
|---|---|
| Edisi | - |
| Subjek | Brand loyalty Self Customer Satisfaction Coffee Shop Congruity Functional Congruity |
| ISBN/ISSN | - |
| Klasifikasi | - |
| Deskripsi Fisik | xv, 212 p. ; diagr. ; 30 cm |
| Info Detail Spesifik | - |
| Other Version/Related | Tidak tersedia versi lain |
| Lampiran Berkas | Tidak Ada Data |