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How to Shift from Selling Products to Selling Services

Chung, Doug J. - ;

Only a few years ago, most software companies sold seat licenses for their products, charging customers on the basis of head count. But today, software is typically provided using cloud-based software-as-a-service (SaaS) models that charge customers fees for consumption. Technology companies have spent billions on the innovation necessary to achieve this product shift. Now, they need to transform their sales organization and sales management practices accordingly, including an overhaul of the skills salespeople need, how they are trained and compensated, and how they interact with clients.


Ketersediaan

Call NumberLocationAvailable
PSB lt.2 - Karya Akhir (Majalah)1
PenerbitUnited States: Harvard Business Publishing 2021
EdisiMarch-April 2021
SubjekCorporate Culture
Executives
Customer relations
Sales management
Sales force management
Computer software sales & prices
ISBN/ISSN0017-8012
KlasifikasiNONE
Deskripsi Fisik148 p.
Info Detail SpesifikHarvard Business Review
Other Version/RelatedTidak tersedia versi lain
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  • How to Shift from Selling Products to Selling Services

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