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Selling After the Crisis

Cespedes, Frank V. - ;

Like perishable goods in grocery stores, sales models have a sell-by date. As product standards evolve and new entrants emerge, buyers have more choices and demand more in terms of quality and performance across vendors. Firms that fail to adjust to changing customer expectations lose advantage. Building and maintaining a relevant sales model—that is understood by everyone from executives in the C-suite to sales reps in the field—is the most important way that companies respond to market changes. As firms emerge from the pandemic crisis, they should take a fresh look at their sales models. This includes revamping customer selection criteria, increasing clarity about the customer buying process, and making more effective use of selling metrics


Ketersediaan

Call NumberLocationAvailable
PSB lt.2 - Karya Akhir (Majalah)1
PenerbitUnited States: Harvard Business Publishing 2021
EdisiMarch-April 2021
SubjekExecutives
Customer relations
Sales management
Sales personnel
Pandemics
ISBN/ISSN0017-8012
KlasifikasiNONE
Deskripsi Fisik148 p.
Info Detail SpesifikHarvard Business Review
Other Version/RelatedTidak tersedia versi lain
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  • Selling After the Crisis

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