Found 753 results for your keywords: subject="Customer"
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Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When …

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(Jong, Ad de) (Ruyter, Ko de) (Hammerschmidt, Maik) (Schepers, Jeroen) (Falk, Thomas)

Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequence…

1
(Maxham, James G., III) (Bower, Amanda B.)

Customer Satisfaction and Stock Returns Risk

1
(Tuli, Kapil R.) (Bharadwaj, Sundar G.)

Speaking up for customers: can sales professionals spark product innovation?

1
(Wyld, David C.)

The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Ev…

1
(Jayachandran, Satish) (Krasnikov, Alexander) (Kumar V.)

When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Cust…

1
(Gregoire, Yany) (Tripp, Thomas M.) (Legoux, Renaud)

Proactive Postsales Service: When and Why Does It Pay off?

1
(Challagalla, Goutam) (Kohli, Ajay K.) (Venkatesh R.)

Social Identity and the Service—Profit Chain

1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)

Competitive Density and the Customer Acquisition—Retention Trade-Off

1
(Voss, Glenn B.) (Voss, Zannie Giraud)

Critical Incidents and the Impact of Satisfaction on Customer Share

1
(Verhoef, Peter C.) (Doorn, Jenny van)

The Long-Term Stock Market Valuation of Customer Satisfaction

1
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Groening, Christopher) (Yalcin, Atakan)

Satisfaction, Complaint, and the Stock Value Gap

1
(Homburg, Christian) (Luo, Xueming)

Delight by Design: The Role of Hedonic versus Utilitarian Benefits

1
(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)

Determinants of Perceived Web Site Interactivity

1
(Zinkhan, George M.) (Song, Ji Hee)

The Impact of Consumer Perceived CSR on Brand Loyalty in the Green Cosmetics and Beauty Industry:…

1
(Sri Rahayu Hijrah Hati (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Sri Daryanti (Penguji)) (Mochamad Ahmad)

Do Frontline mechanisms matter? impact of quality and productivity orientations on unit revenue, …

1
(Singh, Jagdip) (Ye, Jun) (Marinova, Detelina)

Does managerial motivation spill over to subordinates?

1
(Coget, Jean-Francois)

A Cultural Models Approach to Service Recovery

1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

1
(Keiningham, Timothy L.) (Aksoy, Lerzan) (Cooli, Bruce) (Andreassen, Tor Wallin)

Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational S…

1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)
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