Found 60 results for your keywords: subject="Customer relationship"
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Implementasi Strategi Media Sosial untuk Meningkatkan Jangkauan dan Hubungan Pelanggan pada UMKM …

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(Avanti Fontana (Pembimbing/Promotor)) (Dony Abdul Chalid (Penguji)) (Rambat Lupiyoadi (Penguji)) (Anindita Larasati)

From Social to Sale: The Effects of Firm-Generated Content in Social Media on Customer Behavior

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(Janakiraman, Ramkumar) (Bezaweda, Ram) (Kumar, Ashish) (Rishika, Rishika) (Kannan, P K)

Are Multichannel Customers Really More Valuable? The Moderating Role of Product Category Characte…

1
(Shankar, Venkatesh) (Kushwaha, Tarun)

The Impact of Customer Relationship Management Implementation on Cost and Profit Efficiencies: Ev…

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(Jayachandran, Satish) (Krasnikov, Alexander) (Kumar V.)

Making Sales Technology Effective

2
(Perreault, William D.) (Hunter, Gary K.)

Customer Strategy: Observations from the Trenches

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(Rogers, Martha)

Making Customer Relationship Management Work: The Measurement and Profitable Management of Custom…

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(Ryals, Lynette)

Reducing Adverse Selection through Customer Relationship Management

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(Gruca, Thomas S.) (Cao, Yong)

The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Custome…

1
(Gustafsson, Anders) (Johnson, Michael D.) (Roos, Inger)

Why Do Customer Relationship Management Applications Affect Customer Satisfaction?

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(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)

Strategic Firm Commitments and Rewards for Customer Relationship Management in Online Retailing

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(Moorman, Christine) (Srinivasan, Raji)

The Role of Relational Information Processes and Technology Use in Customer Relationship Management

1
(Sharma, Subhash) (Jaychandran, Satish) (Kaufman, Peter) (Raman, Pushkala)

A Strategic Framework for Customer Relationship Management

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(Payne, Adrian) (Frow, Pennie)

A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go

1
(Staelin, Richard) (Boulding, William) (Ehret, Michael) (Johnston, Wesley J.)

The Hidden Minefields in the Adoption of Sales Force Automation Technologies

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(Speier, Cheri) (Venkatesh, Viswanath)

Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Re…

1
(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)

Balancing Acquisition and Retention Resources to Maximize Customer Profitability

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(Kumar, V.) (Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of Customers' Responses to Customized Offers: Conceptual Framework and Research Prop…

1
(Simonson, Itamar)

Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda

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(Heide, Jan B.) (Wathne, Kenneth H.)

Managing Knowledge in International Firms: What role does customer knowledge play in building cus…

1
(Isfandiarni (Pembimbing/Promotor)) (Anindya Keishia Amberlyn)
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