Found 96 results for your keywords: subject="Customer service"
1 2 3 4 5 Hal. Akhir

Alleviating the Burden of Emotional Labor: The Role of Social Sharing

1
(McCance, A. Silke) (Nye, Christopher D.) (Wang, Lu) (Jones, Kisha S.) (Chiu, Chi-yue)

Services Management Research Review, Integration, and Future Directions

1
(Subramony, Mahesh) (Pugh, S Douglas)

Fighting Bias on the Front Lines

1
(Feldberg, Alexandra C) (Kim, Tami)

The Power of understanding people : the key to strengthening relationships, increasing sales, and…

1
(Mitchell, Dave)

Services marketing : people, technology, strategy 8th ed

9
(Lovelock, Christopher) (Wirtz, Jochen)

Up your service! : strategies and action steps to delight your customers now!

1
(Kaufman, Ron)

The Innovator's dilemma : when new technologies cause great firms to fail

2
(Christensen, Clayton M.)

Customer relationship management : creating competitive advantage through win-win relationship st…

1
(Storbacka, Kaj) (Lehtinen, Jarmo R.)

Building great customer experiences

2
(Shaw, Colin) (John Ivens)

Supply chain management : strategy, planning, and operation 5th ed

2
(Chopra, Sunil) (Meindl, Peter)

Supply chain management : strategy, planning, and operation 6th ed

4
(Chopra, Sunil) (Meindl, Peter)

Etika customer service

2
(Kasmir)

IMC the next generation: five steps for delivering value and measuring returns using marketing co…

4
(Schultz, Don E.) (Heidi Schultz)

Customer portfolio management: toward a dynamic theory of exchange relationships

1
(Johnson, Michael D.) (Selness, Fred)

Antecedents and consequences of the service climate in boundary-spanning self-managing service terms

1
(Jong, Ad de) (Ruyter, Ko de)

Does complexity deter customer-focus

1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)

A Practical guide to combining products and services

1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas)

The Consequences of human resource stocks and flows: a longitudinal examination of unit service o…

1
(Ployhart, Robert E.) (Weekley, Jeff A.) (Ramsey, Jase)

Are Women more loyal customers than men? gender differences in loyalty to firms and individual se…

1
(Bijmolt, Tammo H.A.) (Melnyk, Valentyna) (Osselaer, Stijn M.J. van)

Five rules for retailing in a recession

1
(Favaro, Ken) (Romberger, Tim) (Meer, David)
1 2 3 4 5 Hal. Akhir