Found 367 results for your keywords: subject="E-service quality"
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The Effect of Stating Expectations on Customer Satisfaction and Shopping Experience

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(Ofir, Chezy)

Satisfaction Strength and Customer Loyalty

1
(Grewal, Rajdeep) (Chandrashekaran, Murali) (Tax, Kristin Rotte, Stephen S.)

Pengaruh Price Sensitivity, Price Level Perception, Emotions Toward Supermarket, dan Service Qual…

1
(Triza Mudita (Pembimbing/Promotor)) (Adi Zakaria Afiff (Penguji)) (Tengku Ezni Balqiah (Penguji)) (Elisa Hutami Nurunni'mah)

The Effect of Service Quality and Brand Image in The Air Cargo Industry On Consumer Satisfaction …

1
(Sari Wahyuni (Pembimbing/Promotor)) (Sri Rahayu Hijrah Hati (Penguji)) (Tengku Ezni Balqiah (Penguji)) (Terang Dyahning Maharani)

Pengaruh Kualitas Layanan Elektronik terhadap Loyalitas melalui Kepuasan Nasabah Pengguna Mobile …

1
(Aswin Dewanto Hadisumarto (Pembimbing/Promotor)) (Imam Salehudin (Penguji)) (Anna Amalyah Agus (Penguji)) (Kristo Aji Purba)

Service Quality, Customer Satisfaction and Post-Purchase Behavior: Aircraft Line Maintenance Cert…

1
(Tengku Ezni Balqiah (Pembimbing/Promotor)) (Gita Gayatri (Penguji)) (Rifelly Dewi Astuti (Penguji)) (Deri Syachbanu)

Pengaruh Overall E-Service Quality terhadap Repurchase Intention, Word of Mouth dan Site Revisit …

1
(Yeshika Alversia (Pembimbing/Promotor)) (Sri Rahayu Hijrah Hati (Penguji)) (Rifelly Dewi Astuti (Penguji)) (Aretha Debora Precia)

Membangun Keunggulan Kualitas Layanan Usaha Good Willie Barber Shop dengan Pendekatan IPA Analysi…

1
(Ahdia Amini (Pembimbing/Promotor)) (Lily Sudhartio (Penguji)) (Anton Wachidin Widjaja (Penguji)) (Ratu Hadianti Putri)

Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence of Failures and Delights

1
(Sivakumar, K.) (Li, Mei) (Dong, Beibei)

Customer Loyalty pada Maskapai Low Cost Carrier: Peran Service Quality, Price Fairness dan Brand …

1
(Karto Adiwijaya (Pembimbing/Promotor)) (Imam Salehudin (Penguji)) (Ignatius Heruwasto (Penguji)) (Anggreana Vera Salsabila)

Pengaruh Persepsi Kemewahan terhadap Perilaku Pembelian: Peran Fitur Layanan Objektif & Persepsi …

1
(Karto Adiwijaya (Pembimbing/Promotor)) (Ignatius Heruwasto (Penguji)) (Rambat Lupiyoadi (Penguji)) (Muhyi Nur Fitrahanefi)

Service clues and customer assessment of the service experience: lessons from marketing

1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)

Analisis Pengaruh Perceived Service Quality terhadap Customer Loyalty : Studi Kasus Pada Pengguna…

1
(Sri Daryanti (Pembimbing/Promotor)) (Karto Adiwijaya (Penguji)) (Hapsari setyowardhani (Penguji)) (Anggun Larasati)

Performance evaluation of public services: a development of public services quality measurement a…

1
(Astuti, Rifelly Dewi) (Gayatri, Gita) (Daryanti, Sri) (Martdianty, Fanny)

Value added service and service quality from the customer’s perspective: an empirical investiga…

1
(Srikanjanarak, Saowanee) (Ramayah, Azizah Omar T.)

Investigating the Important Factors of Umrah Travel Agencies’ Performance = Faktor-Faktor Penti…

1
(Sari Wahyuni (Pembimbing/Promotor)) (Riani Rachmawati (Penguji)) (Adi Zakaria Afiff (Penguji)) (RR. Ratih Dyah Kusumastuti (CoPromotor)) (Elok Savitri Pusparini (Penguji)) (Setyo Hari Wijanto (Penguji)) (Diin Fitri Ande) (Anggito Abimanyu (Penguji))

Pengaruh Kualitas Layanan, Atmosfer Toko dan Kewajaran Harga terhadap Loyalitas Merek dalam Indu…

1
(Ira Iriyanty (Pembimbing/Promotor)) (Liyu Adhi Kasari Sulung (Penguji)) (Sri Rahayu Hijrah Hati (Penguji)) (Fajar Ilhamdi)

Analisis Faktor-Faktor yang Mempengaruhi Electronic Word of-Mouth Wisatawan Museum di DKI Jakarta…

1
(Aswin Dewanto Hadisumarto (Pembimbing/Promotor)) (Sumiyarto (Penguji)) (Hapsari setyowardhani (Penguji)) (Fanisa Isma Sabira)

Passenger Satisfaction sebagai Mediasi terhadap Service Quality dan Behavioral Intentions dengan …

1
(Nissa Ghulma Ratnasari (Pembimbing/Promotor)) (Imam Salehudin (Penguji)) (Sumiyarto (Penguji)) (Anita Merlin Sutanto)

Faktor yang Mempengaruhi Actual Use Pelaku UMKM pada Penggunaan Sistem Aplikasi Point of Sales: P…

1
(Ignatius Heruwasto (Pembimbing/Promotor)) (Sri Rahayu Hijrah Hati (Penguji)) (Chairy (Penguji)) (Mawaddah)
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