Found 33 results for your keywords: subject="Quality of service"
1 2 Berikutnya Hal. Akhir

A Model of Consumer Learning for Service Quality and Usage

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(Gupta, Sunil) (Ansari, Asim) (Iyengar, Raghuram)

The Robustness of the Effects of Consumers' Participation in Market Research: The Case of Service…

1
(Simonson, Itamar) (Ofir, Chezy) (Yoon, Song) (Oh)

When Old Is Gold: The Role of Business Longevity in Risky Situations

1
(Desai, Preyas S.) (Kalra, Ajay) (Murthi, B. P. S)

Expanding Business-to-Business Customer Relationships: Modeling the Customer's Upgrade Decision

1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth N.)

Service Orientation of a Retailer's Business Strategy: Dimensions, Antecedents, and Performance O…

1
(Homburg, Christian) (Hoyer, Wayne D.) (Fassnacht, Martin)

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recov…

1
(Netemeyer, Richard G.) (Maxham, James G., III)

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performanc…

1
(Netemeyer, Richard G.) (Maxham, James G., III) (Pullig, Chris)

Service attribute boundary conditions of the service climate-customer satisfaction link

1
(Schneider, Benjamin) (Ehrhart, Mark G.) (Mayer, David M.)

Multimarket contact and service quality: evidence from on-time performance in the U.S. Airline in…

1
(Prince, Jeffrey T.) (Simon, Daniel H.)

Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms

1
(Barger, Patricia B.) (Grandey, Alicia A.)

Service failure and recovery: the impact of relationship factors on customer satisfaction

1
(Ganesan, Shankar) (Hess, Ronald L.) (Klein, Noreen M.)

Buyer monitoring: a means to insure personalized service

1
(Ross, William T.) (Kwortnik, Robert J.) (Lynn, W. Michael)

Learning from a service guarantee quasi experiment

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(John, George) (Chen, Xinlei) (Hays, Julie M.) (Hill, Arthur V.) (Geurs, Susan E.)

The effect of management commitment to service quality on employees' affective and performance ou…

1
(Babakus, Emin) (Yavas, Ugur) (Karatepe, Osman M.) (Avci, Turgay)

Modeling service alliances: an exploratory investigation of spillover effects in service partners…

1
(Bourdeau, Brian L.) (Cronin, J. Joseph) (Voorhees, Clay M.)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

1
(Hennig) (Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)

Analisis sistem informasi manajemen akuntansi barang milik negara (Simak-BMN) pada perguruan ting…

1
(Dwi Martani (Pembimbing/Promotor)) (Widiastuti, Riana)

Persepsi pasien rawat jalan terhadap kualitas pelayanan di Rumah Sakit Umum Daerah (RSUD) Bayu As…

1
(Oskar Vitriano (Pembimbing/Promotor)) (Herliani, Ai)

Persepsi pasien Jamkesmas terhadap kualitas pelayanan kesehatan di RSUD AEK Kanopan Kabupaten Lab…

1
(Iman Rozani (Pembimbing/Promotor)) (Arimbi, Magdawati)

Analisis keuangan pelayanan jamkesmas ditinjau dari persepsi dan ekspektansi pasien Jamkesmas di …

1
(Untung Afandi (Pembimbing/Promotor)) (Woestho, Choiroel)
1 2 Berikutnya Hal. Akhir