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Pengaruh E-Service Quality Terhadap Customer Loyalty: Peran Mediasi Customer Inspiration dan Cust…
1
(Karto Adiwijaya (Pembimbing/Promotor)) (Sumiyarto (Penguji)) (Nissa Ghulma Ratnasari (Penguji)) (Marcel Aria Santoso)
Analisis Model SERVQUAL yang Dimodifikasi Terhadap Loyalitas Pengguna Transportasi Publik (Studi …
1
(Nissa Ghulma Ratnasari (Pembimbing/Promotor)) (Karto Adiwijaya (Penguji)) (Sri Daryanti (Penguji)) (Arya Ibnu Haris Arrajani)
Influence of Service Attributes of Food Delivery Application on Customers' Satisfaction and Their…
1
(Agung Nugroho (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Anna Amalyah Agus (Penguji)) (Ghizka Maydina Nena Chaniago)
Analisis pengaruh dimensi kualitas layanan, persepsi nilai, dan kepercayaan terhadap kepuasan pel…
1
(Rifelly Dewi Astuti (Pembimbing/Promotor)) (Sri Rahayu Hijrah Hati (Penguji)) (Tengku Ezni Balqiah (Penguji)) (Muhammad Wahyu Ariyanto)
Analisis Pengaruh Service Quality, Perceived Value, Trust, dan Price pada Jasa Pengiriman terhada…
1
(Gita Gayatri (Penguji)) (Yeshika Alversia (Penguji)) (Elevita Yulianti (Pembimbing/Promotor)) (Zana Cobhita Arethusa Siswanto)
Analisis Electronic Service Quality (E-Servqual): Hubungan terhadap E-Customer Satisfaction, Reus…
1
(Hapsari Setyowardhani (Pembimbing/Promotor)) (Daniel Tumpal Hamonangan Aruan (Penguji)) (Arga Hananto (Penguji)) (Joshua Enrico Sitompul)
Analisis Pengaruh Kualitas Layanan, Persepsi Nilai, dan Kepercayaan terhadap Kepuasan Pelanggan J…
1
(Rifelly Dewi Astuti (Pembimbing/Promotor)) (Tengku Ezni Balqiah (Penguji)) (Muhammad Wahyu Arianto) (Sri Rahayu Hijrah Hari (Penguji))
Intensi melakukan pembelian online kembali terhadap produk makanan segar di masa Pandemi Covid-19
1
(Nurdin Sobari (Pembimbing/Promotor)) (Daniel Tumpal Hamonangan Aruan (Penguji)) (Rifelly Dewi Astuti (Penguji)) (Fajrin Rimadhyani Firdaus)
Achieving quality in financial service organizations: how to identify and satisfy customer expect…
1
(Grasing, Robert E.) (Hessick, Michael H.)
Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
1
(Jhnson, Michael D.)
Pengaruh Service Quality, Customer Perceived Value, dan Trust pada Pengemudi Layanan Pesan-Antar …
1
(Ira Iriyanty (Pembimbing/Promotor)) (Rizal Edy Halim (Penguji)) (Fahri Dewanto) (Sri Daryanti (Penguji))
The Case of Enam Langit by Plataran: The Influence of Service Quality and Food Quality on Revisit…
1
(Daniel Tumpal Hamonangan Aruan (Pembimbing/Promotor)) (Narendra Abdiel Makes) (Imam Salehudin (Penguji)) (Agung Nugroho (Penguji))
The Significance of Flow Theory in e-Retailing Customer Satisfaction and Repurchase intention Dur…
1
(Arga Hananto (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Win Young Rhee) (Elevita Yuliati (Penguji))
Service Innovativeness and Firm Value
1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas.)
Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communic…
1
(Wieseke, Jan) (Haumman, Till) (Gunturkun, Pascal) (Schons, Laura Marie)
Pengaruh brand equity dan customer value terhadap customer satisfaction rumah sakit
1
(Sujani) (Harjoko, I Edhy)
Is doing good good for you? how corporate charitable contributions enhance revenue growth
1
(Lev, Baruch) (Petrovits, Christine) (Radhakrishnan, Suresh)
Contingent response to self-customization procedures: implications for decision satisfaction and …
1
(Dhar, Ravi) (Valenzuela, Ana) (Zettelmeyer, Florian)
Service attribute boundary conditions of the service climate-customer satisfaction link
1
(Schneider, Benjamin) (Ehrhart, Mark G.) (Mayer, David M.)
Does Customer satisfaction matter to investors? findings from the bond market
1
(Anderson, Eugene W.) (Mansi, Sattar A.)
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