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Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Cu…

1
(Netemeyer, Richard G.) (Maxham, James G., III)

Psychological Implications of Customer Participation in Co-Production

1
(Bendapudi, Neeli) (Leone, Robert P.)

Customer Satisfaction and Shareholder Value

1
(Fornell, Claes) (Anderson, Eugene W.) (Mazvancheryl, Sanal K.)

Strategic Responses to New Technologies and Their Impact on Firm Performance

1
(Grewal, Rajdeep) (Lee, Ruby P.)

New Products, Sales Promotions, and Firm Value: The Case of the Automobile Industry

1
(Pauwels, Koen) (Silva-Risso, Jorge) (Srinivasan, Shuba) (Hanssens, Dominique M.)

A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy

1
(Kumar, V.) (Venkatesan, Rajkumar)

The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonpro…

1
(Lichtenstein, Donald R.) (Drumwright, Minette E.) (Braig, Bridgette M.)

Navigating shareholder influence: compensation plans and the shareholder approval process.

1
(Brandes, Pamela) (Goranova, Maria) (Hall, Steven)

Understanding Adolescent Intentions to Smoke: An Examination of Relationships among Social Influe…

1
(Burton, Scot) (Netemeyer, Richard G.) (Andrews, J. Craig) (Moberg, D. Paul) (Christiansen, Ann)

Gaining Compliance and Losing Weight: The Role of the Service Provider in Health Care Services

1
(Gilly, Mary C.) (Graham, John L.) (Dellande, Stephanie)

America's Silicon Rush: Deteksi Bubble Spekulatif pada Saham Semikonduktor Amerika Serikat dan Pe…

1
(Buddi Wibowo (Pembimbing/Promotor)) (Viverita (Penguji)) (Shalahuddin Haikal (Penguji)) (Jennifer Maydeline)

Rain man or pied piper? Moving business schools beyond media rankings with mass customization and…

1
(Glick, William H.)

Pengaruh Inspirasi Pelanggan Terhadap Intensi Engagement Dalam Interaksi antara Streamer dan View…

1
(Nurdin Sobari (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Gita Gayatri (Penguji)) (Stefany Aura Susanto)

Geographic Patterns in Customer Service and Satisfaction: An Empirical Investigation

1
(Mittal, Vikas) (Kamakura, Wagner A.) (Govind, Rahul)

the Rain man cometh--again.

1
(Zemsky, Robert)

The Roles of Channel-Category Associations and Geodemographics in Channel Patronage

1
(Shankar, Venkatesh) (Inman, J. Jeffrey) (Ferraro, Rosellina)

Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams

1
(Jong, Ad de) (Ruyter, Ko de) (Lemmink, Jos)

An Empirical Analysis of the Determinants of Retail Margins: The Role of Store-Brand Share

1
(Ailawadi, Kusum L.) (Harlam, Bari)

Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)

Pengaruh Video Content Availability Terhadap Word-of-Mouth Intention Platform Over-the-Top (OTT) …

1
(Rambat Lupiyoadi (Pembimbing/Promotor)) (Karto Adiwijaya (Penguji)) (Nissa Ghulma Ratnasari (Penguji)) (Aisha Alya Ardhany)
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