Found 201 results for your keywords: subject="Customer Satisfaction"
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Improving customer satisfaction, loyalty and profit: an integrated measurement and management system

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(Jhnson, Michael D.)

Pengaruh Service Quality, Customer Perceived Value, dan Trust pada Pengemudi Layanan Pesan-Antar …

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(Ira Iriyanty (Pembimbing/Promotor)) (Rizal Edy Halim (Penguji)) (Fahri Dewanto) (Sri Daryanti (Penguji))

The Case of Enam Langit by Plataran: The Influence of Service Quality and Food Quality on Revisit…

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(Daniel Tumpal Hamonangan Aruan (Pembimbing/Promotor)) (Narendra Abdiel Makes) (Imam Salehudin (Penguji)) (Agung Nugroho (Penguji))

The Significance of Flow Theory in e-Retailing Customer Satisfaction and Repurchase intention Dur…

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(Arga Hananto (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Win Young Rhee) (Elevita Yuliati (Penguji))

Service attribute boundary conditions of the service climate-customer satisfaction link

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(Schneider, Benjamin) (Ehrhart, Mark G.) (Mayer, David M.)

Analisis pengaruh service innovation terhadap service quality, customer satisfaction, dan custome…

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(Rantyanti, Vivie Nurjaningrum Putri) (Gita Gayatri, Ph.D (Penguji)) (Dr. Rizal Edy Halim (Pembimbing/Promotor)) (Dr. Ir. Tengku Ezni Balqiah, M.E., M.H (Penguji))

Dampak dari kesesuaian antara strategi portofolio merek dan budaya terhadap kinerja perusahaan pa…

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(Siboro, Guntur S.) (Dr. M Gunawan Alif (Penguji)) (Dr. Rizal E. Halim (Penguji)) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Dr. Ir. T. Ezni Balqiah M.E (CoPromotor)) (Prof. Dr. Sofjan Assauri S.E., MBA (Penguji)) (Harryadin Mahardika (Penguji))

Customer service yang baik landasan pencapaian customer satisfaction

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(Assauri, Sofjan)

Analisis faktor-faktor yang mempengaruhi switching intention Microsoft Windows ke Apple Mac Os. s…

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(Dr. Bambang Wiharto (Pembimbing/Promotor)) (Dr. Rizal E. Halim (Penguji)) (Pahlevi, Muhamad Reza) (Dr. Adi Zakaria Afiff MBA (Penguji))

Keeping the customer satisfied: a guide to field service

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(Eastman Kodak Co.)

Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms

1
(Barger, Patricia B.) (Grandey, Alicia A.)

The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …

1
(Heskett, James L.) (W. Earl Sasser)

Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communic…

1
(Wieseke, Jan) (Haumman, Till) (Gunturkun, Pascal) (Schons, Laura Marie)

The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…

1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)

Analisa dimensi kepuasan pelanggan business-to-business (B2B) (studi pada PT Krakatau Steel (Pers…

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(Dr. Bambang Wiharto (Pembimbing/Promotor)) (Dr. Bambang Wiharto (Penguji)) (Dr. Adi Zakaria Afiff (Penguji)) (Gita Gayatri, Ph.D. (Penguji)) (Kusumastuti, Rachma)

Pengaruh brand equity dan customer value terhadap customer satisfaction rumah sakit

1
(Sujani) (Harjoko, I Edhy)

Service Innovativeness and Firm Value

1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas.)

Analisis hubungan antara service quality, customer satisfaction, dan switching cost terhadap cust…

1
(Halim, Rizal Edy) (Herawati, Wenny)

Contingent response to self-customization procedures: implications for decision satisfaction and …

1
(Dhar, Ravi) (Valenzuela, Ana) (Zettelmeyer, Florian)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)
Hal. Awal Sebelumnya 11