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Hal. Akhir
Does interfirm modularity complement ignorance? a field study of software outsourcing alliances
1
(Tiwana, Amrit)
A Service-dominant logic for management education: it's time
1
(Bowen, David E.) (Ford, Robert C.)
Marketing when customer equity matters
1
(Hanssens, Dominique M.) (Thorpe, Daniel) (Finkbeiner, Carl)
How to sell services more profitably
1
(Reinartz, Werner) (Ulaga, Wolfgang)
The Four things a service business must get right
1
(Frei, Frances X.)
Sourcing practices and boundaries of the firm in the financial services industry
1
(Ritzman, Larry P.) (Safizadeh, H. Hossein) (Field, Joy M.)
Ethical decision making: more needed than good intentions
1
(Prentice, Robert A.)
Optimal marketing strategies for a customer data intermedia
1
(Sudhir, K.) (Pancras, Joseph)
What happened to village infrastructure and public services during the economic crisis in Indonesia?
1
(Suryahadi, Asep) (Suryadarma, Daniel) (Darja, Jesse) (Sumarto, Sudarno)
A Cultural models approach to service recovery
1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)
Responsiveness to customers and competitors: the role of affective and cognitive organizational s…
1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)
Rethinking customer solutions: from product bundles to relational processes
1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)
Are All smiles created equal? how emotional contagion and emotional labor affect service relation…
1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)
The Effect od stating expectations on customer satisfaction and shopping experience
1
(Simonson, Itamar) (Ofir, Chezy)
Reflections upon "sizing the emerging global labor market"
1
(Dossani, Rafiq) (Kenney, Martin)
Sizing the emerging global labor market: rational behavior from both companies and countries can …
1
(Farrell, Diana) (Laboissiere, Martha A.) (Rosenfeld, Jaeson)
Service clues and customer assessment of the service experience: lessons from marketing
1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)
Technology as an enabler of the global branding of retail financial services
1
(Wright, April)
Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organ…
1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)
Evolving to a new dominant logic for marketing
1
(Lusch, Robert F.) (Vargo, Stephen L.)
Hal. Awal
Sebelumnya
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Hal. Akhir
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Semua Koleksi
ADB Repository
Artikel Jurnal
B. Penunjang
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Cases Harvard
Data Ekonomi & Bisnis
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Open Source
Skripsi
Tesis
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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