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Hal. Awal
Sebelumnya
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Hal. Akhir
The Importance of resources in the internationalization of professional service firms: the good, …
1
(Hitt, Michael A.) (Uhlenbruck, Klaus) (Shimizu, Katsuhiko)
Big R (versus little r) reviewers: the anonymous coauthor
1
(Taylor, Shirley)
Consumer switching costs: a typology, antecedents, and consequences
1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)
Investigating industry context effects in consumer-firm relationships: preliminary results from a…
1
(Singh, Jagdip) (Nijssen, Edwin)
Customer portfolio management: toward a dynamic theory of exchange relationships
1
(Johnson, Michael D.) (Selnes, Fred)
The identity salience model of relationship marketing success: the case of nonprofit marketing
1
(Hunt, Shelby D.) (Arnett, Dennis B.) (German, Steve D.)
Promoting relationship learning
1
(Selnes, Fred) (Sallis, James)
Understanding the effect of customer relationship management efforts on customer retention and cu…
1
(Verhoef, Peter C.)
The Hidden minefields in the adoption of sales force automation technologies
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(Speier, Cheri) (Venkatesh, Viswanath)
When does trust matter? Antecedents and contingent effects of supervisee trust on performance in …
1
(Atuahene-gima, Kwaku) (Li, Haiyang)
Professional influence: the effects of investment banks on clients' acquisition financing and per…
1
(Hayward, Mathew L.)
Types of firms generating network externalities and MNCs' co-location decisions
1
(Chang, Sea-Jin) (Park, Sekeun)
When using knowledge can hurt performance: the value of organizational capabilities in a manageme…
1
(Hansen, Morten T.) (Haas, Martine R.)
The Strategic impetus for social network ties: reconstituting broken ceo friendship ties
1
(Westphal, James D.) (Boivie, Steven) (Chng, Daniel Han Ming)
Balancing acquisition and retention resources to maximize customer profitability
1
(Thomas, Jacquelyn S.) (Reinartz, Werner)
Determinants of customers' responses to customized offers: conceptual framework and research prop…
1
(Simonson, Itamar)
Customer strategy: observations from the trenches
1
(Rogers, Martha)
Making customer relationhip management work: the measurement and profitable management of custome…
1
(Ryals, Lynette)
Reducing adverse selection through customer relationship management
1
(Gruca, Thomas S.) (Cao, Yong)
The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…
1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)
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ADB Repository
Artikel Jurnal
B. Penunjang
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Cases Harvard
Data Ekonomi & Bisnis
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eBook
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Majalah
Non Buku
Open Source
Skripsi
Tesis
Video
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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