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Hal. Akhir
Professional influence: the effects of investment banks on clients' acquisition financing and per…
1
(Hayward, Mathew L.)
Types of firms generating network externalities and MNCs' co-location decisions
1
(Chang, Sea-Jin) (Park, Sekeun)
When using knowledge can hurt performance: the value of organizational capabilities in a manageme…
1
(Hansen, Morten T.) (Haas, Martine R.)
The Strategic impetus for social network ties: reconstituting broken ceo friendship ties
1
(Westphal, James D.) (Boivie, Steven) (Chng, Daniel Han Ming)
Balancing acquisition and retention resources to maximize customer profitability
1
(Thomas, Jacquelyn S.) (Reinartz, Werner)
Determinants of customers' responses to customized offers: conceptual framework and research prop…
1
(Simonson, Itamar)
Customer strategy: observations from the trenches
1
(Rogers, Martha)
Making customer relationhip management work: the measurement and profitable management of custome…
1
(Ryals, Lynette)
Reducing adverse selection through customer relationship management
1
(Gruca, Thomas S.) (Cao, Yong)
The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…
1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)
Why do customer relationship management applications affect customer satisfaction?
1
(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)
Strategic firm commitments and rewards for customer relationship management in online retailing
1
(Moorman, Christine) (Srinivasan, Raji)
The Role of relational information processes and technology use in customer relationship management
1
(Sharma, Subhash) (Jaychandran, Satish) (Kaufman, Peter) (Raman, Pushkala)
A Strategic framework for customer relationship management
1
(Payne, Adrian) (Frow, Pennie)
Recapturing lost customers
1
(Blattberg, Robert C.) (Thomas, Jacquelyn S.) (Fox, Edward J.)
Japanese and European management: their international adaptability
1
(Shibagaki, Kazuo (ed.))
Relationship marketing : Perspectives, dimensions, and contexts.
1
(Harwood, Tracy)
Customer relationship management : perspectives from the marketplace
2
(Knox, Simon)
Relationship marketing : Exploring relational strategies in marketing 2nd ed
1
(Egan, John)
Relationship marketing : dialogue and networks in the E. Commerce Era
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(Varey, Richard J)
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B. Penunjang
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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