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Pengaruh E-Commerce Marketing Stimuli terhadap Trust, Customer Satisfaction, dan Customer Loyalty…
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(Ignatius Heruwasto (Pembimbing/Promotor)) (Rizal Edy Halim (Penguji)) (Karto Adiwijaya (Penguji)) (Maraya Sakinah)
Alleviating the Burden of Emotional Labor: The Role of Social Sharing
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(McCance, A. Silke) (Nye, Christopher D.) (Wang, Lu) (Jones, Kisha S.) (Chiu, Chi-yue)
Services Management Research Review, Integration, and Future Directions
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(Subramony, Mahesh) (Pugh, S Douglas)
Hug your haters : how to embrace complaints and keep your customers
1
(Baer, Jay)
The “New You” Business
1
(Pine II, B. Joseph) (Gilmore, James H.) (Bettencourt, Lance A.) (Norton, David W.)
Customer Experience in the Age of AI
1
(Edelman, David C.) (Abraham, Mark)
The Relationship-based enterprise : powering business success through customer relationship manag…
1
(McKenzie, Ray)
A Simpler Way to Modernize Your Supply Chain
1
(Simchi-Levi, David) (Timmermans, Kris)
How Chinese Retailers Are Reinventing the Customer Journey
1
(Yip, George S.) (Greeven, Mark J.) (Xin, Katherine)
Elevate Employees, Don’t Eliminate Them
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(Buell, Ryan W.)
What Professional Service Firms Must Do to Thrive
1
(Nanda, Ashish.) (Narayandas, Das)
Strategic Six sigma : best practices from the executive suite
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(Smith, Dick) (Blakeslee, Jerry) (Koonce, Richard)
The Big book of people skills games
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(Scannell, Edward E.) (Rickenbacher, Colleen A.)
Selling After the Crisis
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(Cespedes, Frank V.)
How to Shift from Selling Products to Selling Services
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(Chung, Doug J.)
How Direct-to-Consumer Brands Can Continue to Grow
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(Rangan, V. Kasturi) (Schlesinger, Leonard A.) (Corsten, Daniel) (Higgins, Matt)
Fighting Bias on the Front Lines
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(Feldberg, Alexandra C) (Kim, Tami)
Net Promoter 3.0.
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(Reichheld, Fred) (Darnell, Darci) (Burns, Maureen)
Drive Innovation with Better Decision-Making
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(Hill, Linda A.) (Tedards, Emily) (Swan, Taran)
Analysis of social media strategies on instagram to attract new customers: A Case study of spill …
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(Ira Iriyanty (Pembimbing/Promotor)) (Sri Daryanti (Penguji)) (Sri Rahayu Hijrah Hati (Penguji)) (Alvien Hugo Pramono)
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