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Why do customer relationship management applications affect customer satisfaction?
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(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)
Strategic firm commitments and rewards for customer relationship management in online retailing
1
(Moorman, Christine) (Srinivasan, Raji)
The Role of relational information processes and technology use in customer relationship management
1
(Sharma, Subhash) (Jaychandran, Satish) (Kaufman, Peter) (Raman, Pushkala)
A Strategic framework for customer relationship management
1
(Payne, Adrian) (Frow, Pennie)
Recapturing lost customers
1
(Blattberg, Robert C.) (Thomas, Jacquelyn S.) (Fox, Edward J.)
Japanese and European management: their international adaptability
1
(Shibagaki, Kazuo (ed.))
Relationship marketing : Perspectives, dimensions, and contexts.
1
(Harwood, Tracy)
Customer relationship management : perspectives from the marketplace
2
(Knox, Simon)
Relationship marketing : Exploring relational strategies in marketing 2nd ed
1
(Egan, John)
Relationship marketing : dialogue and networks in the E. Commerce Era
3
(Varey, Richard J)
Total relationship marketing 2nd ed
1
(Gummerson, Evert)
Business communication essentials
1
(John V. Thill) (Bovee, Courland L.) (Barbara E.) (Schatzman)
Strategic market relationship : from strategy to implementation
1
(Donaldson, Bill) (Toole, Tom O)
The relational enterprise: moving beyond CRM to maximize all your business relationships
1
(Cooper, Kenneth Carlton)
The power of relationships: how to boost your business and lead a better life
1
(Low Kim Cheng, Patrick)
Permission marketing: turning strangers into friends, and friends into customers
1
(Godin, Seth)
Matching Destination Imange and Destination Society Streotype to Influence Attitude: A Research S…
1
(Rahayu, Sri) (Dr. Ignatius Heruwasto (CoPromotor)) (Dr. Tengku Ezni Balqiah (Penguji)) (Dr. Rizal Edy halim (Penguji)) (Prof. Dr. Sofjan Assauri S.E., MBA (Pembimbing/Promotor)) (Arnold Japutra, Ph. D (Penguji)) (Harryadin Mahardika, Ph. D (Penguji)) (Daniel T. Aruan, Ph. D (Penguji))
Fasilitas partisipasi provider sebagai pembentuk loyalitas pelanggan, dengan mediasi kualitas rel…
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(Dr. Ignatius Heruwasto (Penguji)) (Syah, Tantri Yanuar Rahmat) (Dr. Rizal E. Halim (Penguji)) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Dr. Ir. T. Ezni Balqiah M.E (CoPromotor)) (Prof. Dr. Sofjan Assauri S.E., MBA (Penguji)) (Dr. Indrianty Sudirman S.E., M.Si. (Penguji))
Studi mengenai brand transgression dan brand relationship closeness serta implikasinya pada brand…
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(Indriani, Farida) (Dr. Ignatius Heruwasto (CoPromotor)) (Dr. M Gunawan Alif (Penguji)) (Dr. Rizal E. Halim (Penguji)) (Dr. Nurdin Sobari S.E., M.M (Penguji)) (Dr. Adi Zakaria Afiff MBA (Pembimbing/Promotor)) (Dr. Ir. T. Ezni Balqiah M.E (Penguji)) (Prof. Dr. Rustam Didong S.E (Penguji))
Pengaruh auditor relationship dan rotasi audit terhadap kualitas audit
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(Dr. Aria Farah Mita S.E., M.S.M (Penguji)) (Dr. Ancella Anitawati Hermawan, MBA., CA., ACMA., CGMA (Penguji)) (Ramadhanti, Resti Jayeng) (Prof. Dr. Lindawati Gani, S.E., Ak., MBA., MM / Dr. Gede Harja Wasistha, CMA (Pembimbing/Promotor))
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