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Analysis of social media strategies on instagram to attract new customers: A Case study of spill …
1
(Ira Iriyanty (Pembimbing/Promotor)) (Sri Daryanti (Penguji)) (Sri Rahayu Hijrah Hati (Penguji)) (Alvien Hugo Pramono)
Over Time, the Market Will Demand This Information
1
(Brennan, Jack)
Are You Undervaluing Your Customers?
1
(Markey, Rob)
Analytics and dynamic customer strategy : big profits from big data
1
(Tanner, John F.)
The Power of understanding people : the key to strengthening relationships, increasing sales, and…
1
(Mitchell, Dave)
Behavioral marketing : delivering personalized experiences at scale
1
(Walters, Dave)
Unselling : the new customer experience
1
(Stratten, Scott)
Services marketing : people, technology, strategy 8th ed
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(Lovelock, Christopher) (Wirtz, Jochen)
Igniting customer connections : fire up your company's growth by multiplying customer experience …
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(Frawley, Andrew)
Value space : winning the battle for market leadership : lessons from the world's most admired co…
1
(Sheth, Jagdish N.) (Mittal, Banwari)
Zero time : providing instant customer value--every time, all the time
1
(Kozmetsky, George) (Pearlson, Keri E.) (Yeh, Raymond)
Dampak Kualitas Layanan Program Loyalitas Situs e-Commerce terhadap Kepuasan, Kepercayaan, dan Lo…
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(Imam Salehudin (Penguji)) (Triana Rahajeng Hadiprawoto (Pembimbing/Promotor)) (Anna Amalyah Agus (Penguji)) (Jonathan Farrel Kosimwidjaja)
Perbaikan Customer Relationship Management melalui Optimasi Customer Feedback Form, Database Pela…
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(Dony Abdul Chalid (Pembimbing/Promotor)) (Avanti Fontana (Penguji)) (Arviansyah (Penguji)) (Fatimah Jasmine)
Beyond the sales process : 12 proven strategies for a customer-driven world
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(Andersen, Steve) (Stein, Dave)
Up your service! : strategies and action steps to delight your customers now!
1
(Kaufman, Ron)
The Innovator's dilemma : when new technologies cause great firms to fail
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(Christensen, Clayton M.)
Critical service logic: making sense of value creation and co-creation
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(Gronroos, Christian) (Voima, Paivi)
Membangun Kepuasan dan Loyalitas Pelanggan Melalui Media Sosial: Peran Inspirasi Konsumen
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(Tengku Ezni Balqiah (Pembimbing/Promotor)) (Rizal Edy Halim (Penguji)) (Adi Zakaria Afiff (Penguji)) (Elisha Leodi Putri)
The Value effect : a murder mystery about the compulsive pursuit of "the next big thing"
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(Guaspari, John)
Strategic customer management : integrating relationship marketing and CRM
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(Payne, Adrian) (Frow, Pennie)
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PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
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