Pusat Sumber Belajar FEB UI
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Hal. Awal
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Hal. Akhir
The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …
1
(Heskett, James L.) (W. Earl Sasser)
Organizational Learning and strategic renewal
1
(Crossan, Mary M.) (Berdrow, Iris)
Study on the impact of decentralization policy on the quality of local public services in the edu…
1
(Krismiyati) (Prof. Nachrowi D. Nachrowi, Ph.D. (Penguji)) (Associate Professor Koji Kawabata (Pembimbing/Promotor)) (Prof. Terukazu Suruga (Penguji)) (Prof. Kuang) (hui Chen (Penguji))
Union strategy in developing countries: Lessons from Indonesian enterprise unions in the services…
1
(Satrya, Aryana) (Professor Paul Boreham (Pembimbing/Promotor))
Contemporary Financial Intermediation
1
(Greenbaum, Stuart I)
The experience economy: work is theatre & every business a stage
1
(Gilmore, James H.) (Pine, B. Joseph)
How to sell services more profitably
1
(Reinartz, Werner) (Ulaga, Wolfgang)
Dampak ekonomi hambatan regulasi perdagangan sektor jasa transportasi : Kasus ASEAN dan ASEAN's d…
1
(Widyastutik) (Dr. Djamester Simarmata (CoPromotor)) (Prof. Dr. Nachrowi M.Sc., M.Phil. (Penguji)) (Dr. Maddaremmeng A Panennungi S.E (Penguji)) (Dr. Ir. Widyono Soetjipto M.Sc. (Penguji)) (Prof. Suahasil Nazara S.E., M.Sc, Ph.D (Pembimbing/Promotor)) (Prof. Dr. Mohamad Ikhsan S.E., M.A. (Penguji)) (Prof. Dr. Rina Oktaviani (CoPromotor)) (Pos M. Hutabarat Ph.D (Penguji))
The Effect of public facilities on land values in Depok city, Indonesia: A Hedonic pricing study
1
(Zara, Nani) (Prof. Masahito Kobayashi (Pembimbing/Promotor)) (Prof. Yoshiaki Omori (Penguji)) (Assoc. Prof. Masanori Tsuruoka (Penguji))
Marketing when customer equity matters
1
(Hanssens, Dominique M.) (Thorpe, Daniel) (Finkbeiner, Carl)
Safety-net losses from abandoning glass-steagall restrictions
1
(Kane, Edward J.) (Carow, Kenneth A.) (Narayanan, Rajesh P.)
Decoding Customer-Firm Relationships: How attachment Styles help Explain Customer's Preferences f…
1
(Bitner, Mary Jo) (Bolton, Ruth N.) (Mende, Martin)
Sourcing practices and boundaries of the firm in the financial services industry
1
(Ritzman, Larry P.) (Safizadeh, H. Hossein) (Field, Joy M.)
Investment bank reputation and the price and quality of underwriting services
1
(Fang, Hua Lily)
Does complexity deter customer-focus
1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)
When Disfluency Signals Competence: The Effect of Processing Difficulty on Perceptions of Service…
1
(Thompson, Debora V.) (Ince, Elise Chandon.)
Total access : giving customers what they want in an Anytime, anywhere world
1
(McKenna, Regis)
On the Riskiness of universal banking: evidence from banks in the investment banking business Pre…
1
(Geyfman, Victoria) (Yeager, Timothy J.)
Service Innovativeness and Firm Value
1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas.)
Managing risk in the new world
1
(Champion, David (ed.))
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Tesis
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CELEB FEB UI
PSB lt.1 - B. Penunjang
PSB lt.1 - B. Wajib
PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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