Found 763 results for your keywords: subject="Customer"
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How Organizational Complaint Handling Drives Customer Loyalty: An Analysis of the Mechanistic and…

1
(Homburg, Christian) (Furst, Andreas)

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performanc…

1
(Netemeyer, Richard G.) (Maxham, James G., III) (Pullig, Chris)

Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction…

1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Ser…

1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)

Balancing Acquisition and Retention Resources to Maximize Customer Profitability

1
(Kumar, V.) (Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of Customers' Responses to Customized Offers: Conceptual Framework and Research Prop…

1
(Simonson, Itamar)

Corporate Social Responsibility, Customer Satisfaction, and Market Value

1
(Luo, Xueming) (Bhattacharya, C. B.)

Creating competitive advantages through new value creation: a reverse logistics perspective

1
(Luo, Yadong) (Jayaraman. Vaidyanathan)

Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda

1
(Heide, Jan B.) (Wathne, Kenneth H.)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

1
(Gremler, Dwayne D.) (Hennig) (Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective

1
(Homburg, Christian) (Koschate, Nicole) (Hoyer, Wayne D.)

The Evolution of Loyalty Intentions

1
(Johnson, Michael D.) (Herrmann, Andreas) (Huber, Frank)

Cross-Functional "Coopetition": The Simultaneous Role of Cooperation and Competition within Firms

1
(Luo, Xueming) (Slotegraaf, Rebecca J.) (Pan, Xing)

Customer Satisfaction and Stock Prices: High Returns, Low Risk

1
(Mithas, Sunil) (Fornell, Claes) (Krishnan, M. S.) (Morgeson, Forrest V., III.)

Service clues and customer assessment of the service experience: lessons from marketing

1
(Berry, Leonard L.) (Wall, Eileen A.) (Carbone, Lewis P.)

the Toyota way in services: the case of lean product development

1
(Liker, Jeffrey K.) (Morgan, James M.)

Financial benefits from JIT adoption: effects of customer concentration and cost structure

1
(Balakrishnan, Ramji) (Linsmeier, Thomas J.) (Venkatachalam, Mohan)

Analisis Perceived Value yang Dimediasi Oleh Consumer Trust Terhadap Customer Purchase Intention …

1
(Arga Hananto (Pembimbing/Promotor)) (Anna Amalyah Agus (Penguji)) (Elevita Yulianti (Penguji)) (Raphael Friendy Lianto)

Analisis Pengaruh Switching Cost dan Consumer Inertia terhadap Customer Retention: Studi pada Mas…

1
(Yeshika Alversia (Pembimbing/Promotor)) (Gita Gayatri (Penguji)) (Arga Hananto (Penguji)) (Jovan Farus Pasau Harefa)

Peranan Customer Experience, Customer Satisfaction, dan Influencer Marketing terhadap Customer Lo…

1
(Rizal Edy Halim (Pembimbing/Promotor)) (Ignatius Heruwasto (Penguji)) (Nissa Ghulma Ratnasari (Penguji)) (Maharani Az) (Zahra Daulay)
Hal. Awal Sebelumnya 16 17 18 19 20 Berikutnya Hal. Akhir