Found 29 results for your keywords: subject="Consumer service"
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Analisis kualitas layanan dan faktor penentu keinginan berperilaku pada pasar layanan internet be…

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(Maeyta Selly (Pembimbing/Promotor)) (Aditio Ismail Suyitno)

Fundamentals of selling customers for life Charles M. Futrell

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(Futrell, Charles M.)

Services marketing integrating customer focus across the firm Valarie A. Zeithaml, Mary Jo Bitner

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(Zeithaml, Valarie A.) (Bitner, Mary Jo)

Pengaruh waktu tunggu dan faktor lainnya dalam evaluasi service encounter Bank Danamon : studi ka…

1
(Fanny Martdianty (Pembimbing/Promotor)) (Ivan Widjaja)

Winning back upset customer : melayani pelanggan kecewa

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(Morgan, Rebecca L.) (Fiyanti Osman)

Analisis kepuasan pelanggan terhadap layanan customer service PT. Excelcomindo Pratama, Tbk (XL) …

1
(Nurdin Sobari (Pembimbing/Promotor)) (Rasyidin, Afrizal)

Pengaruh service recovery terhadap customer satisfaction pada PT. Primajasa Perdanaraya Utama

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(Nurdin Sobari (Pembimbing/Promotor)) (Ayu Azzahra Karbala)

Studi efektifitas sistem KAM PT Telkom : analisis melalui model determinant intraorganizational

1
(Adi Zakaria Afiff (Pembimbing/Promotor)) (Achmad Bagja)

Strategi pemasaran dalam meningkatkan pertumbuhan nasabah premier banking pada PT Bank XYZ

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(John Daniel Rembeth (Pembimbing/Promotor)) (Dhora Soerjapoetri Andriana Soedjai)

Analisis service experience design dan pengaruhnya terhadap customer satisfaction : (studi kasus …

1
(John Daniel Rembeth (Pembimbing/Promotor)) (Deny Nursyahdi)

Perbedaan penerimaan pelanggan terhadap layanan mobile payment pada generasi X dan generasi Y : s…

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(John Daniel Rembeth (Pembimbing/Promotor)) (Oscar Jeremiah Budiman)

Perbedaan penerimaan pelanggan terhadap layanan mobile payment pada generasi X dan generasi Y stu…

1
(John Daniel Rembeth (Pembimbing/Promotor)) (Oscar Budiman)

Best face forward : why companies must improve their service interface with customers by Jeffrey …

1
(Rayport, Jeffrey F.) (Jaworski, Bernard J.)

The innovator's solution : creating and sustaining successful growth / Clayton M. Christensen, M…

2
(Christensen, Clayton M.) (Raynor, Michael E.)

Uncommon service : how to win by putting customers at the core of your business

1
(Frei, Frances) (Morriss, Anne)

Marketing 3.0 : from products to customers to human spirit

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(Kotler, Philip) (Hermawan Kartajaya) (Iwan Setiawan)

Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer…

1
(Bacal, Robert)

Discovering the soul of service : the nine drivers of sustainable business success

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(Berry, Leonard L.)

Fundamentals of selling : costumers for life throuh service

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(Futrell, Charles M.)
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