Found 753 results for your keywords: subject="Customer"
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The Long-Term Stock Market Valuation of Customer Satisfaction

1
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Groening, Christopher) (Yalcin, Atakan)

Satisfaction, Complaint, and the Stock Value Gap

1
(Homburg, Christian) (Luo, Xueming)

Delight by Design: The Role of Hedonic versus Utilitarian Benefits

1
(Mahajan, Vijay) (Raghunathan, Rajagopal) (Chitturi, Ravindra)

Determinants of Perceived Web Site Interactivity

1
(Zinkhan, George M.) (Song, Ji Hee)

The Impact of Consumer Perceived CSR on Brand Loyalty in the Green Cosmetics and Beauty Industry:…

1
(Sri Rahayu Hijrah Hati (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Sri Daryanti (Penguji)) (Mochamad Ahmad)

Do Frontline mechanisms matter? impact of quality and productivity orientations on unit revenue, …

1
(Singh, Jagdip) (Ye, Jun) (Marinova, Detelina)

Does managerial motivation spill over to subordinates?

1
(Coget, Jean-Francois)

A Cultural Models Approach to Service Recovery

1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

1
(Keiningham, Timothy L.) (Aksoy, Lerzan) (Cooli, Bruce) (Andreassen, Tor Wallin)

Responsiveness to Customers and Competitors: The Role of Affective and Cognitive Organizational S…

1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)

Peran Man-Machine Collaboration sebagai Moderator dalam Hubungan antara Omni-Channel Retailing da…

1
(Tengku Ezni Balqiah (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Riffely Dewi Astuti (Penguji)) (Valdo Andrean Dinata)

Rethinking Customer Solutions: From Product Bundles to Relational Processes

1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)

Marketing Communication Drivers of Adoption Timing of a New E-Service among Existing Customers

1
(Verhoef, Peter C.) (Prins, Remco)

Pengaruh Showrooming dan Webrooming Terhadap Purchase Intention: Peran Customer Engagement dan Cu…

1
(Imam Salehudin (Pembimbing/Promotor)) (Rambat Lupiyoadi (Penguji)) (Anna Amalyah Agus (Penguji)) (Ronni Pangaribuan)

Neglected outcomes of customer satisfaction

1
(Homburg, Christian) (Luo, Xueming)

Multichannel Shopping: Causes and Consequences

1
(Kumar, V.) (Venkatesan, Rajkumar) (Ravishanker, Nalini)

Size and Share of Customer Wallet

1
(Mela, Carl F.) (Kamakura, Wagner A.) (Du, Rex Yuxing)

A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood

2
(Ryu, Gangseog) (Feick, Lawrence)

A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderatin…

2
(Keiningham, Timothy L.) (Cooil, Bruce) (Aksoy, Lerzan) (Hsu, Michael)

Pengaruh Video Perjalanan Berdurasi Pendek Terhadap Inspirasi dan Niat Berwisata: Studi Kasus pad…

1
(Tengku Ezni Balqiah (Pembimbing/Promotor)) (Elevita Yuliati (Penguji)) (Riffely Dewi Astuti (Penguji)) (Tirza Valence Soyama)
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