Found 138 results for your keywords: subject="Customer relations"
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Market busters: 40 strategic moves that drive exceptional business growth

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(McGrath, Rita Gunter)

Why customers do What they Do : Who they are, why they buy, and how you can anticipate their ever…

3
(Cohen, Marshal)

Improving customer satisfaction, loyalty and profit: an integrated measurement and management system

1
(Jhnson, Michael D.)

Managing customers profitability

2
(Ryals, Lynette)

Consumer-company indentification: a framework for understanding consumers' relationships with com…

1
(Bhattacharya, C.B.) (Sen, Sankar)

The Customer relationship management process: its measurement and impact on performance

1
(Reinartz, Werner J.) (Hoyer, Wayne D.) (Krafft, Manfred)

The Theoritical underpinnings of customer asset management: a framework and propositions for futu…

1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth)

A Customer lifetime value framework for cuntomer selection and resource allocation strategy

1
(Kumar, V) (Venkatesan, Rajkumar)

From Social to Sale: The Effects of Firm-Generated Content in Social Media on Customer Behavior

1
(Janakiraman, Ramkumar) (Bezaweda, Ram) (Kumar, Ashish) (Rishika, Rishika) (Kannan, P K)

Are Multichannel Customers Really More Valuable? The Moderating Role of Product Category Characte…

1
(Shankar, Venkatesh) (Kushwaha, Tarun)

Corporate Social Responsibility in Business-to-Business Markets: How Organizational Customers Acc…

1
(Homburg, Christian) (Stierl, Marcel) (Bornermann, Torsten)

How does CEO tenure matter? the mediating role of firm-employee and firm-customer relationships

1
(Luo, Xueming) (Kanuri, Vamsi K.) (Andrews, Michelle)

Critical service logic: making sense of value creation and co-creation

1
(Gronroos, Christian) (Voima, Paivi)

Customer Relationship Management: Pengembangan Memakai Konsep-konsep di Pemasaran

1
(Heruwasto, I)

The Impact of customer relationship management implementation on cost and profit efficiencies: ev…

1
(Jayachandran, Satish) (Krasnikov, Alexander) (Kumar V.)

When customer love turns into lasting hate:the effects of relationship strength and time on custo…

1
(Gregoire, Yany) (Tripp, Thomas M.) (Legoux, Renaud)

Using gifts and trees to make recyclers of Indian consumers

1
(O\'Connell, Andrew)

The Importance of modeling temporal dependence of timing and quantity in direct marketing

1
(Allenby, Greg M.) (Jen, Lichung) (Chou, Chien-Heng)

Are Women more loyal customers than men? gender differences in loyalty to firms and individual se…

1
(Bijmolt, Tammo H.A.) (Melnyk, Valentyna) (Osselaer, Stijn M.J. van)

Do You thank the taxpayer for your bailout?

1
(Raggio, Randle D.)
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