Found 45 results for your keywords: subject="Customer relationship management"
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Optimal customer relationship management using Bayesian decision theory: an application for custo…

1
(Kumar, V.) (Venkatesan, Rajkumar) (Bohling, Timothy)

Dynamic customer relationship management: incorporating future considerations into the service re…

1
(Winer, Russell S.) (Lemon, Katherine N.) (White, Tiffany Barnett)

Making sales technology effective

1
(Perreault, William D.) (Hunter, Gary K.)

Friends, businesspeople, and relationship roles: a conceptual framework and a research agenda

1
(Heide, Jan B.) (Wathne, Kenneth H.)

Consumer switching costs: a typology, antecedents, and consequences

1
(Mahajan, Vijay) (Burnham, Thomas A.) (Frels, Judy K.)

The Hidden minefields in the adoption of sales force automation technologies

1
(Speier, Cheri) (Venkatesh, Viswanath)

Balancing acquisition and retention resources to maximize customer profitability

1
(Thomas, Jacquelyn S.) (Reinartz, Werner)

Determinants of customers' responses to customized offers: conceptual framework and research prop…

1
(Simonson, Itamar)

Customer strategy: observations from the trenches

1
(Rogers, Martha)

Making customer relationhip management work: the measurement and profitable management of custome…

1
(Ryals, Lynette)

Reducing adverse selection through customer relationship management

1
(Gruca, Thomas S.) (Cao, Yong)

The Effect of customer satisfaction, relationship commitment dimensions, and triggers on customer…

1
(Gustafsson, Anders) (Johnson, Michael D.) (Ross, Inger)

Why do customer relationship management applications affect customer satisfaction?

1
(Mithas, Sunil) (Krishnan, M.S.) (Fornell, Claes)

Strategic firm commitments and rewards for customer relationship management in online retailing

1
(Moorman, Christine) (Srinivasan, Raji)

The Role of relational information processes and technology use in customer relationship management

1
(Sharma, Subhash) (Jaychandran, Satish) (Kaufman, Peter) (Raman, Pushkala)

A Strategic framework for customer relationship management

1
(Payne, Adrian) (Frow, Pennie)

Recapturing lost customers

1
(Blattberg, Robert C.) (Thomas, Jacquelyn S.) (Fox, Edward J.)

Analisis pengaruh organizational culture, corporate entrepreneurship, dan implementasi customer r…

1
(Pramudita, Rediani) (Sari Wahyuni, S.I.P., M.Sc., Ph.D (Penguji)) (Ratih Dyah Kusumastuti, M.T., Ph.D (Pembimbing/Promotor)) (Dr. Elok Savitri Pusparini, S.E., M.M. (Penguji))

Evaluasi Strategi Customer Relationship Management oleh PT Bank IAN (Laporan Magang)

1
(Dr. Fitriany S.E., M.Ak. (Pembimbing/Promotor)) (Christie, Gabrielle Angela)

Inisiasi Pertumbuhan Usaha Melalui Strategi Akuisisi Pelanggan Berbasis Digital Marketing Dan Pem…

1
(Ahdia Amini (Pembimbing/Promotor)) (Irfan, Muhammad)
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