Found 95 results for your keywords: subject="Customer service"
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir

Services Management Research Review, Integration, and Future Directions

1
(Subramony, Mahesh) (Pugh, S Douglas)

Alleviating the burden of emotional labor : the role of social sharing

1
(McCance, A. Silke) (Nye, Christopher D.) (Wang, Lu) (Jones, Kisha S.) (Chiu, Chi-yue)

Does complexity deter customer-focus

1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)

A Practical guide to combining products and services

1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas)

The Consequences of human resource stocks and flows: a longitudinal examination of unit service o…

1
(Ployhart, Robert E.) (Weekley, Jeff A.) (Ramsey, Jase)

Are Women more loyal customers than men? gender differences in loyalty to firms and individual se…

1
(Bijmolt, Tammo H.A.) (Melnyk, Valentyna) (Osselaer, Stijn M.J. van)

Five rules for retailing in a recession

1
(Favaro, Ken) (Romberger, Tim) (Meer, David)

Proactive postsales service: when and why does It pay off?

1
(Challagalla, Goutam) (Kohli, Ajay K.) (Venkatesh R.)

Social identity and the service-profit chain

1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)

Strengthening customer loyalty through intimacy and passion: roles of customer-firm affection and…

1
(Tse, David K.) (Chi Kin Yim) (Kimmy Wa Chan)

Customer (in) justice and emotional labor: the role of perspective taking, anger, and emotional r…

1
(Rupp, Deborah E.) (McCance, A. Silke) (Spencer, Sharmin) (Sonntag, Karlheinz)

A Service-dominant logic for management education: it's time

1
(Bowen, David E.) (Ford, Robert C.)

How to sell services more profitably

1
(Reinartz, Werner) (Ulaga, Wolfgang)

The Four things a service business must get right

1
(Frei, Frances X.)

Optimal marketing strategies for a customer data intermedia

1
(Sudhir, K.) (Pancras, Joseph)

A Cultural models approach to service recovery

1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)

Responsiveness to customers and competitors: the role of affective and cognitive organizational s…

1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)

Rethinking customer solutions: from product bundles to relational processes

1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)

Are All smiles created equal? how emotional contagion and emotional labor affect service relation…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)

The Effect od stating expectations on customer satisfaction and shopping experience

1
(Simonson, Itamar) (Ofir, Chezy)
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir