Found 68 results for your keywords: subject="Customer services"
Hal. Awal Sebelumnya 1 2 3 4 Berikutnya Hal. Akhir

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performanc…

1
(Netemeyer, Richard G.) (Maxham, James G., III) (Pullig, Chris)

Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Ser…

1
(Bitner, Mary Jo) (Brown, Stephen W.) (Meuter, Matthew L.) (Ostrom, Amy L.)

Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relation…

1
(Gremler, Dwayne D.) (Hennig) (Thurau, Thorsten) (Groth, Markus) (Paul, Michael)

Fighting Bias on the Front Lines

1
(Feldberg, Alexandra C) (Kim, Tami)

The Power of understanding people : the key to strengthening relationships, increasing sales, and…

1
(Mitchell, Dave)

Services marketing : people, technology, strategy 8th ed

9
(Lovelock, Christopher) (Wirtz, Jochen)

Up your service! : strategies and action steps to delight your customers now!

1
(Kaufman, Ron)

The Innovator's dilemma : when new technologies cause great firms to fail

2
(Christensen, Clayton M.)

Customer relationship management : creating competitive advantage through win-win relationship st…

1
(Storbacka, Kaj) (Lehtinen, Jarmo R.)

Building great customer experiences

2
(Shaw, Colin) (John Ivens)

Supply chain management : strategy, planning, and operation 5th ed

2
(Chopra, Sunil) (Meindl, Peter)

Supply chain management : strategy, planning, and operation 6th ed

4
(Chopra, Sunil) (Meindl, Peter)

Etika customer service

2
(Kasmir)

IMC the next generation: five steps for delivering value and measuring returns using marketing co…

4
(Schultz, Don E.) (Heidi Schultz)

The Consequences of human resource stocks and flows: a longitudinal examination of unit service o…

1
(Ployhart, Robert E.) (Weekley, Jeff A.) (Ramsey, Jase)

The Four things a service business must get right

1
(Frei, Frances X.)

A Practical guide to combining products and services

1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas)

A Service-dominant logic for management education: it's time

1
(Bowen, David E.) (Ford, Robert C.)

The Service profit chain: how leading companies link profit and growth to loyalty, satisfaction, …

1
(Heskett, James L.) (W. Earl Sasser)

The experience economy: work is theatre & every business a stage

1
(Gilmore, James H.) (Pine, B. Joseph)
Hal. Awal Sebelumnya 1 2 3 4 Berikutnya Hal. Akhir