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Hal. Awal
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Hal. Akhir
Bottomline banking : meeting the challenges for survival & success
2
(McCoy, John B.) (Hedges, Robert B.Jr.)
Building societies in the financial services industry
1
(Casu, Barbara) (Gall, Andrew)
Otoritas jasa keuangan (OJK) : pelindung investor
3
(Manurung, Adler Haymans)
Gemba Kaizen : a commonsense, low - cost approach to management
1
(Imai, Masaaki)
Advances in Islamic economics and finance
2
(Ali, Salman Syed) (Iqbal, Munawar) (Muljawan, Dadang)
The emerging service economy
2
(Giarini, Orio)
The Information broker's handbook
1
(Glossbrenner, Alfred) (Rugge, Sue) (Basch, Reva)
Service management: operations, strategy, and information technology 4th
2
(Fitzsimmons, James A.) (Mona J. Fitzsimmons)
The Theoritical underpinnings of customer asset management: a framework and propositions for futu…
1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth)
What is a professional service firm? towards a theory and taxonomy of knowledge intensive firms
1
(Nordenflycht, Andrew von)
Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…
1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)
The Diffusion of services
1
(Libai, Barak) (Muller, Eitan) (Peres, Renana)
Control of intellectual assets in client relationships: implications for innovation
1
(Leiponen, Aija)
A Retrospective view of corporate diversity training from 1964 to the present
1
(Anand, Rohini) (Winters, Mary-Frances)
Value creation in knowledge-based firms: aligning problems and resources
1
(Woiceshyn, Joana) (Falkenberg, Loren)
How to sell services more profitably
1
(Reinartz, Werner) (Ulaga, Wolfgang)
The Four things a service business must get right
1
(Frei, Frances X.)
Behavioral consequences of overbooking service capacity
1
(Wangenheim, Florian v.) (Bayon, Tomas)
Group learning
1
(Cronin, Matthew A.) (Wilson, Jeanne M.) (Goodman, Paul S.)
On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …
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(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - Pusat Data Ekonomi & Bisnis
PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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