Found 83 results for your keywords: subject="Service industrie"
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir

The Theoritical underpinnings of customer asset management: a framework and propositions for futu…

1
(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth)

What is a professional service firm? towards a theory and taxonomy of knowledge intensive firms

1
(Nordenflycht, Andrew von)

Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…

1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)

The Diffusion of services

1
(Libai, Barak) (Muller, Eitan) (Peres, Renana)

Control of intellectual assets in client relationships: implications for innovation

1
(Leiponen, Aija)

Value creation in knowledge-based firms: aligning problems and resources

1
(Woiceshyn, Joana) (Falkenberg, Loren)

How to sell services more profitably

1
(Reinartz, Werner) (Ulaga, Wolfgang)

The Four things a service business must get right

1
(Frei, Frances X.)

Behavioral consequences of overbooking service capacity

1
(Wangenheim, Florian v.) (Bayon, Tomas)

On the trait atecedents and outcomes of service worker job resourcefulness: a hierarchical model …

1
(Mowen, John C.) (Brown, Tom J.) (Licata, Jane W.) (Harris, Eric G.)

Investigating industry context effects in consumer-firm relationships: preliminary results from a…

1
(Singh, Jagdip) (Nijssen, Edwin)

Internal benefits of service-worker customer orientation: job satisfaction, commitment, and organ…

1
(Mowen, John C.) (Brown, Tom J.) (Donavan, D. Todd)

Understanding service convenience

1
(Grewal, Dhruv) (Berry, Leonard L.) (Seiders, Kathleen)

Strategic positioning, human capital, and performance in service organizations: a customer intera…

1
(Skaggs, Bruce C.) (Youndt, Mark)

Managing in the service economy

1
(Heskett, James L.)

Managing the service economy:prospects and problems.

1
(Inman, Robert P.)

Managing in the service economy

1
(Heskett, James L.)

Globalization of Services : Some Implications for Theory and Practice

1

Discovering the soul of service: the nine drivers of sustainable business success

1
(Berry, Leonard L.)

Discovering the soul of service, the nine drivers of sustainable business success

1
(Berry, Leonard L.)
Hal. Awal Sebelumnya 1 2 3 4 5 Hal. Akhir