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Evaluasi Pelaksanaan Rekonsiliasi Data Keuangan Perusahaan Konstruksi PT. ABC Tahun 2021 (Laporan…
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(Siti Nuryanah (Pembimbing/Promotor)) (Luluk Widyawati (Penguji)) (Nurul Husnah (Penguji)) (Malysha Restuverdilla Putri)
Analisis Perbandingan Kualitas Pelayanan dan Kepuasan Pasien antara Rumah Sakit Swasta dan Rumah …
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(Ratih Dyah Kusumastuti (Pembimbing/Promotor)) (Akhir Matua Harahap (Penguji)) (Lenny Suardi (Penguji)) (Amalia Ramadhanti)
Factors Affecting Customer Intention to Continuously Use Mobile Online Food Delivery Services in …
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(Elevita Yuliati (Pembimbing/Promotor)) (Ira Iriyanty (Penguji)) (Vityasi Nurul Iman Widyarso) (Arga Hananto (Penguji))
Pengaruh Service Quality, Customer Perceived Value, dan Trust pada Pengemudi Layanan Pesan-Antar …
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(Ira Iriyanty (Pembimbing/Promotor)) (Rizal Edy Halim (Penguji)) (Fahri Dewanto) (Sri Daryanti (Penguji))
The Case of Enam Langit by Plataran: The Influence of Service Quality and Food Quality on Revisit…
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(Daniel Tumpal Hamonangan Aruan (Pembimbing/Promotor)) (Narendra Abdiel Makes) (Imam Salehudin (Penguji)) (Agung Nugroho (Penguji))
Service marketing : integrating customer focus across the firm
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(Zeithaml, Valarie A) (Bitner, Mary Jo) (Gremler, Dwayne D.)
The Finova group, Inc. (B)
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(Gilson, Stuart C.) (Fagan, Perry L.)
The Finova group, Inc. (A)
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(Gilson, Stuart C.) (Fagan, Perry L.)
The Theoritical underpinnings of customer asset management: a framework and propositions for futu…
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(Lemon, Katherine N.) (Verhoef, Peter C.) (Bolton, Ruth)
Customer portfolio management: toward a dynamic theory of exchange relationships
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(Johnson, Michael D.) (Selness, Fred)
Antecedents and consequences of the service climate in boundary-spanning self-managing service terms
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(Jong, Ad de) (Ruyter, Ko de)
Service Innovativeness and Firm Value
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(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas.)
When Disfluency Signals Competence: The Effect of Processing Difficulty on Perceptions of Service…
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(Thompson, Debora V.) (Ince, Elise Chandon.)
Decoding Customer-Firm Relationships: How attachment Styles help Explain Customer's Preferences f…
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(Bitner, Mary Jo) (Bolton, Ruth N.) (Mende, Martin)
Transaction Attributes and Customer Valuation
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(Braun, Michael) (Scheweidel, David A.) (Stein, Eli)
Services Management Research Review, Integration, and Future Directions
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(Subramony, Mahesh) (Pugh, S Douglas)
Developing and Leveraging Human Capital Resource to Promote Service Quality : Testing a Theory of…
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(Aryee, Samuel) (Fred O. Walumbwa) (Emmanuel Y. M. Seidu) (Lilian E. Otaye)
Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs M…
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(Giebelhausen, Michael.) (HaeEun Helen Chun) (J. Joseph Cronin Jr.,) (G. Tomas M. Hult)
Kualitas layanan dan tata kelola internet banking dari persepsi nasabah
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(Ronny) (Suryani, Tatik) (Iramani)
Alleviating the burden of emotional labor : the role of social sharing
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(McCance, A. Silke) (Nye, Christopher D.) (Wang, Lu) (Jones, Kisha S.) (Chiu, Chi-yue)
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