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Hal. Awal
Sebelumnya
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Berikutnya
Hal. Akhir
Antecedents and consequences of the service climate in boundary-spanning self-managing service terms
1
(Jong, Ad de) (Ruyter, Ko de)
Service Innovativeness and Firm Value
1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas.)
When Disfluency Signals Competence: The Effect of Processing Difficulty on Perceptions of Service…
1
(Thompson, Debora V.) (Ince, Elise Chandon.)
Decoding Customer-Firm Relationships: How attachment Styles help Explain Customer's Preferences f…
1
(Bitner, Mary Jo) (Bolton, Ruth N.) (Mende, Martin)
Transaction Attributes and Customer Valuation
1
(Braun, Michael) (Scheweidel, David A.) (Stein, Eli)
Services Management Research Review, Integration, and Future Directions
1
(Subramony, Mahesh) (Pugh, S Douglas)
Developing and Leveraging Human Capital Resource to Promote Service Quality : Testing a Theory of…
1
(Aryee, Samuel) (Fred O. Walumbwa) (Emmanuel Y. M. Seidu) (Lilian E. Otaye)
Adjusting the Warm-Glow Thermostat: How Incentivizing Participation in Voluntary Green Programs M…
1
(Giebelhausen, Michael.) (HaeEun Helen Chun) (J. Joseph Cronin Jr.,) (G. Tomas M. Hult)
Kualitas layanan dan tata kelola internet banking dari persepsi nasabah
1
(Ronny) (Suryani, Tatik) (Iramani)
Alleviating the burden of emotional labor : the role of social sharing
1
(McCance, A. Silke) (Nye, Christopher D.) (Wang, Lu) (Jones, Kisha S.) (Chiu, Chi-yue)
Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning
1
(Sirianni, Nancy J.) (Bitner, Mary Jo et all)
Targeted Online Advertising: Using Reciprocity Appeals to Increase Acceptance Among Users of Free…
1
(Schumann, Jan H.) (Wangenheim, Florian von) (Groene, Nicole)
Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence of Failures and Delights
1
(Sivakumar, K.) (Li, Mei) (Dong, Beibei)
Overcoming localization of knowledge ? the role of professional service firms
1
(Wagner, Stefan) (Hoisl, Karin) (Thoma, Grid)
Limited and varying consumer attention : evidence from shocks to the salience of bank overdraft fees
1
(Stango, Victor) (Zinman, Jonathan)
Pembayaran Pinjaman Luar Negeri Koorporasi Dan Pergerakan Rupiah
1
(Setiawan, Iwan) (Indira, Diah) (Paundralingga, Angsoka Yorintha)
Does complexity deter customer-focus
1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)
Safety-net losses from abandoning glass-steagall restrictions
1
(Kane, Edward J.) (Carow, Kenneth A.) (Narayanan, Rajesh P.)
Why don't U.S. issuers demand European fees for IPOs?
1
(Jenkinson, Tim) (Jones, Howard) (Abrahamson, Mark)
Prices or knowledge? what drives demand for financial services in emerging markets?
1
(Cole, Shawn) (Sampson, Thomas) (Zia, Bilal)
Hal. Awal
Sebelumnya
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Hal. Akhir
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