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Hal. Akhir
Branded Service Encounters: Strategically Aligning Employee Behavior with the Brand Positioning
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(Sirianni, Nancy J.) (Bitner, Mary Jo et all)
Targeted Online Advertising: Using Reciprocity Appeals to Increase Acceptance Among Users of Free…
1
(Schumann, Jan H.) (Wangenheim, Florian von) (Groene, Nicole)
Service Quality: The Impact of Frequency, Timing, Proximity, and Sequence of Failures and Delights
1
(Sivakumar, K.) (Li, Mei) (Dong, Beibei)
Overcoming localization of knowledge ? the role of professional service firms
1
(Wagner, Stefan) (Hoisl, Karin) (Thoma, Grid)
Limited and varying consumer attention : evidence from shocks to the salience of bank overdraft fees
1
(Stango, Victor) (Zinman, Jonathan)
Pembayaran Pinjaman Luar Negeri Koorporasi Dan Pergerakan Rupiah
1
(Setiawan, Iwan) (Indira, Diah) (Paundralingga, Angsoka Yorintha)
Does complexity deter customer-focus
1
(Krishnan, M.S.) (Ethiraj, Sendil K.) (Ramasubbu, Narayan)
Safety-net losses from abandoning glass-steagall restrictions
1
(Kane, Edward J.) (Carow, Kenneth A.) (Narayanan, Rajesh P.)
Why don't U.S. issuers demand European fees for IPOs?
1
(Jenkinson, Tim) (Jones, Howard) (Abrahamson, Mark)
Prices or knowledge? what drives demand for financial services in emerging markets?
1
(Cole, Shawn) (Sampson, Thomas) (Zia, Bilal)
Land and credit: a study of the political economy of banking in the United States in the early 20…
1
(Rajan, Raghuram G.) (Ramcharan, Rodney)
Perubahan Paradigma Administrasi PublikDalam Mendorong Perbaikan Layanan Masyarakat
1
(Simatupang, Patar) (Bake, Jamal)
What is a professional service firm? towards a theory and taxonomy of knowledge intensive firms
1
(Nordenflycht, Andrew von)
On the Riskiness of universal banking: evidence from banks in the investment banking business Pre…
1
(Geyfman, Victoria) (Yeager, Timothy J.)
The Robustness of the effects of consumers' participation in market research:the case of service …
1
(Simonson, Itamar) (Ofir, Chezy) (Yoon, Song-Oh)
A Practical guide to combining products and services
1
(Berry, Leonard L.) (Shankar, Venkatesh) (Dotzel, Thomas)
Service attribute boundary conditions of the service climate-customer satisfaction link
1
(Schneider, Benjamin) (Ehrhart, Mark G.) (Mayer, David M.)
The Consequences of human resource stocks and flows: a longitudinal examination of unit service o…
1
(Ployhart, Robert E.) (Weekley, Jeff A.) (Ramsey, Jase)
Customer reactions to emotional labor: the roles of employee acting strategies and customer detec…
1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Walsh, Gianfranco)
Making the financial markets safe
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(Champion, David (ed.)) (Merton, Robert)
Hal. Awal
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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