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Managing risk in the new world
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(Champion, David (ed.))
Are All managers created equal?
1
(Goldfarb, Avi) (Yang, Botao)
Learning from a service guarantee quasi experiment
1
(John, George) (Chen, Xinlei) (Hays, Julie M.) (Hill, Arthur V.) (Geurs, Susan E.)
Buyer monitoring: a means to insure personalized service
1
(Ross, William T.) (Kwortnik, Robert J.) (Lynn, W. Michael)
The Rise and fall of finance and the end of the society of organizations
1
(Davis, Gerald F.)
A Social network perspective on LMX relationships: accounting for the instrumental value of leade…
1
(Goodwin, Vicki L.) (Bowler, Wm. Matthew) (Whittington, J. Lee)
Locus of leadership: mencari pemimpin Indonesia yang ideal
1
(Basalamah, Anies S. M.)
Are Women more loyal customers than men? gender differences in loyalty to firms and individual se…
1
(Bijmolt, Tammo H.A.) (Melnyk, Valentyna) (Osselaer, Stijn M.J. van)
Marketing of the life sciences: a new framework and research agenda for a nascent field
1
(Stremersch, Stefan) (Dyck, Walter Van)
Pengaruh Spiritual capital dan Insentif terhadap Kinerja Karyawan
1
(Harlim, Ricky)
Pengaruh Budaya Organisasi Terhadap Learning Capability dan kinerja Organisasi ( Studi Kasus pada…
1
(Ariyanto, Okky Teguh)
Multimarket contact and service quality: evidence from on-time performance in the U.S. Airline in…
1
(Prince, Jeffrey T.) (Simon, Daniel H.)
Five rules for retailing in a recession
1
(Favaro, Ken) (Romberger, Tim) (Meer, David)
The Diffusion of services
1
(Libai, Barak) (Muller, Eitan) (Peres, Renana)
Learning from supply-side agents: the impact of technology solution providers' experiential diver…
1
(Weigelt, Carmen) (Sarkar, MB.)
Proactive postsales service: when and why does It pay off?
1
(Challagalla, Goutam) (Kohli, Ajay K.) (Venkatesh R.)
Social identity and the service-profit chain
1
(Homburg, Christian) (Hoyer, Wayne D.) (Wieseke, Jan)
Antecedents of day-level proactive behavior: a look at job stressors and positive affect during t…
1
(Fritz, Charlotte) (Sonnentag,Sabine)
Strengthening customer loyalty through intimacy and passion: roles of customer-firm affection and…
1
(Tse, David K.) (Chi Kin Yim) (Kimmy Wa Chan)
Control of intellectual assets in client relationships: implications for innovation
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(Leiponen, Aija)
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PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
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PSB lt.dasar - Pascasarjana
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