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When old Is gold: the role of business longevity in risky situations
1
(Desai, Preyas S.) (Kalra, Ajay) (Murthi, B. P. S)
Expanding business-to-business customer relationships: modeling the customer's upgrade decision
1
(Lemon, Katherine N.) (Bolton, Ruth N.) (Verhoet, Peter C.)
Sourcing practices and boundaries of the firm in the financial services industry
1
(Ritzman, Larry P.) (Safizadeh, H. Hossein) (Field, Joy M.)
Work ethos and organizational climate: Indonesian imigration service case
1
(Jusuf)
Ethical decision making: more needed than good intentions
1
(Prentice, Robert A.)
Pembayaran Pinjaman Luar Negeri Korporasi dan Pergerakan Rupiah
1
(Setiawan, Iwan)
An Econometric model of location and pricing in the gasoline market
1
(Seetharaman, P.B.) (Chan, Tat Y.) (Padmanabhan, V.)
Optimal marketing strategies for a customer data intermedia
1
(Sudhir, K.) (Pancras, Joseph)
A Model of consumer learning for service quality and usage
1
(Gupta, Sunil) (Ansari, Asim) (Iyengar, Raghuram)
Behavioral consequences of overbooking service capacity
1
(Wangenheim, Florian v.) (Bayon, Tomas)
Group learning
1
(Cronin, Matthew A.) (Wilson, Jeanne M.) (Goodman, Paul S.)
What happened to village infrastructure and public services during the economic crisis in Indonesia?
1
(Suryahadi, Asep) (Suryadarma, Daniel) (Darja, Jesse) (Sumarto, Sudarno)
Faktor yang mempengaruhi kualitas pelayanan pegawai pemerintah daerah penerima otonomi award di J…
1
(Prianto, Agus)
A Cultural models approach to service recovery
1
(Ringberg, Torsten) (Odekerken-Schroder, Gaby) (Christensen, Glenn L.)
Responsiveness to customers and competitors: the role of affective and cognitive organizational s…
1
(Homburg, Christian) (Grozdanovic, Marko) (Klarmann, Martin)
Rethinking customer solutions: from product bundles to relational processes
1
(Tuli, Kapil R.) (Kohli, Ajay K.) (Bharadwaj, Sundar G.)
Modeling service alliances: an exploratory investigation of spillover effects in service partners…
1
(Bourdeau, Brian L.) (Cronin, J. Joseph) (Voorhees, Clay M.)
Are All smiles created equal? how emotional contagion and emotional labor affect service relation…
1
(Hennig-Thurau, Thorsten) (Groth, Markus) (Paul, Michael) (Gremler,Gremler, Dwayne D.)
The Effect od stating expectations on customer satisfaction and shopping experience
1
(Simonson, Itamar) (Ofir, Chezy)
Reflections upon "sizing the emerging global labor market"
1
(Dossani, Rafiq) (Kenney, Martin)
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CELEB FEB UI
PSB lt.1 - B. Penunjang
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PSB lt.1 - R. Prof. Sumitro Djojohadikusumo
PSB lt.2 - Karya Akhir
PSB lt.dasar - Pascasarjana
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